Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 130 ACD Hunt Group Agent Log In and Log Out
There are three feature codes that can be used for logging in to and out of the ACD hunt
groups: ACD Agent Login, ACD Agent Logout, and ACD Agent Login/Logout. The first two
perform only one operation. The third (Login/Logout) is a toggle feature code that logs the
endpoint in or out of all associated ACD hunt groups at once. If the toggle feature code is pro-
grammed in a user-programmable button with a lamp, the lamp will be lit when the agent is
logged in to an ACD hunt group and available to receive calls, and it will be unlit when the
agent is logged out.
To log out of all of your ACD hunt groups at once using the login/logout feature code:
While on- or off-hook (single line users must lift the handset), enter the ACD Agent Login/
Logout feature code (328). The display shows
AGENT LOGGED OUT OF ALL ACDS, and you
hear a confirmation tone. Hang up if off-hook.
To log in to all of your ACD hunt groups at once using the login/logout feature code:
1. While on- or off-hook (single line users must lift the handset), enter the ACD Agent
Login/Logout feature code (328). If you were already logged in, the display shows
AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone. If you were
not logged in, continue to the next step.
2. The display shows AGENT LOGIN AGENT ID. Do one of the following:
– To log in to all ACD hunt groups for which you have an Agent ID: Enter your
Agent ID. The display shows
AGENT LOGGED INTO ALL ACDS. You are logged
into only the ACD hunt group(s) that use the Agent ID that you entered. Hang up
if off-hook. If another agent is already logged in at this endpoint, you hear reorder
tones, and the display shows
DIFFERENT AGENT ID ALREADY USED. You must
have the other agent log out before you can use that endpoint.
– To log in to all of your ACD hunt groups that do not use Agent IDs: Press .
The display shows
AGENT LOGGED INTO ALL ACDS. You are logged into only the
ACD hunt group(s) that do not use Agent IDs. Hang up if off-hook.
To log in to one or more hunt groups using the ACD agent login feature code:
1. While on- or off-hook (single line users must lift the handset), enter the ACD Agent
Login feature code (326). The display shows
AGENT LOGIN ACD NUMBER.
2. Enter the pilot number of the ACD hunt group you want. (Or, you can press to log
in to several ACD hunt groups at once.)
If you entered an invalid hunt group number, the display shows
NOT AN ACD HUNT
GROUP
, and you hear reorder tones.
3. The display shows AGENT LOGIN AGENT ID. Then do one of the following:
– To log in to ACD hunt group(s) using Agent IDs: Enter your Agent ID. The dis-
play shows
AGENT LOGGED INTO ALL ACDS. You are logged into only the ACD
hunt group(s) that you requested in step 2 that use the Agent ID that you entered in
this step. If another Agent ID is already logged in at this endpoint, you hear reorder
tones and the display shows
DIFFERENT AGENT ID ALREADY USED. You must
have the other agent log out before you can use that endpoint.
– To log in to ACD hunt group(s) that do not use Agent IDs: Press . The display
shows
AGENT LOGGED INTO ALL ACDS. You are logged into only the ACD hunt
group(s) that you requested in step 2 that do not use Agent IDs.
If you are already logged in, the display shows
ALREADY LOGGED INTO XXXXX.
If you are not a member of the entered hunt group, the display shows
NOT AN AGENT
IN THIS HUNT GROUP
, and you hear reorder tones. Start over.
4. If off-hook, hang up. Repeat the procedure to log in to additional ACD groups.
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