Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Accessing the Barge-In Features
Page 127
To barge in on a call: Press the
BARGE-IN
menu button or enter the feature code 386
(default). On display endpoints, the display
shows
BARGE-IN IN PROGRESS. While on a
call, you can monitor, record, or steal the call
by entering the appropriate feature code or by
pressing the appropriate menu button.
To return to silently monitoring the call: Press
the feature code 386 (default) again or press the
MONITOR menu button.
To record the call: Press the
RECORD menu
button or enter the Record-A-Call feature code
(default is 385). On display endpoints, the dis-
play shows
MONITORING <extension number>.
While on a call, enter the appropriate feature
code or press the appropriate menu button to
monitor or steal the call.
To stop recording the call: Enter feature code
385 again or press the
STOP RECORDING
menu button.
To steal a call: press the
STEAL menu button
or enter the Steal feature code (default is 387).
On display endpoints, the display shows
CALL
STOLEN FROM <extension number>
. The hunt
group member display shows
CALL STOLEN
BY <extension number>
. When the supervisor
steals a call, it becomes a regular call. While on
the call, enter feature code 385 or press the
RECORD menu button to record it.
To join and record a call: Press the
JOIN AND
RECORD
menu button or enter the Join feature
code (default is 386), followed by the Record-
A-Call feature code (default is 385). On display
endpoints, the display shows
BARGE-IN IN
PROGRESS
. While on a call, the supervisor
can monitor, stop recording, or steal the call by
entering the appropriate feature code or press
the appropriate menu button.
To stop recording the call: enter feature code
385 (default) again or press the
MONITOR or
STOP RECORDING menu button.
4. To terminate any of the features: If off-hook,
hang up or enter the specific feature code of the
feature you want to terminate. If on-hook, press
the Speaker button or enter the specific feature
code of the feature you want to terminate. On
display endpoints, the display shows
BARGE-IN
TERMINATED
or SILENT MONITOR TERMI-
NATED
(if you are silent monitoring at the time
of termination).
MONITORING
EXT 12345
BARGE-IN STEAL
RECORD
JOIN AND RECORD
BARGE-IN
IN PROGRESS
MONITOR STEAL
RECORD CALL
CALL STOLEN
FROM EXT 12345
CALL STOLEN
BY EXT 12345
Supervisor Display
Hunt Group Member Display
BARGE-IN
IN PROGRESS
MONITOR STEAL
STOP RECORDING
BARGE-IN
TERMINATED
SILENT MONITOR
TERMINATED
OR