Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 126 Accessing the Barge-In Features
• Steal: Allows the supervisor to steal (take away) the call from the hunt group member/
agent (default feature code is 387).
• Join and Record: (For 6-line display endpoints only.) Allows the supervisor to join and
record the call simultaneously. This feature is useful if the supervisor wants to review
the call later.
Supervisors must be monitoring a call before they can access any of the Barge-In features
(barge-in, steal, record, or join and record). Like the Station Monitor feature, Barge-In requires
conferencing circuits. If resources are not available when a supervisor attempts one of these
features, the system sends reorder tones and the supervisor sees
NO CNF CIRCUITS AVAIL-
ABLE
on the display.
A silent monitor call is rejected if:
• A hunt group member or agent is on a conference call.
• The hunt group member or agent is on a peer-to-peer (P2P) call.
• A hunt group member or agent is getting agent help.
• Another supervisor has already joined the call.
When the above situations occur, the supervisor will see
SILENT MONITOR REJECTED on the
display.
The Barge-In/Silent-Monitor feature can be used across all Inter-Tel 5000 and Axxess network
nodes, as long as all Axxess nodes are running at least v9.0. The system administrator can also
add off-node Endpoints as hunt-group supervisors.
Accessing the Barge-In Features
A supervisor may silent monitor a hunt-group member/agent if that supervisor is designated as
a supervisor of the group to which the member/agent is logged in.
Three fields are associated with the Barge-In feature in DB Studio. These programmable fields
control the Barge-In notification tone and display.
To monitor a call:
1. To use the speakerphone: While on-hook, enter the Station Monitor feature code
(default is 321). After hear a confirmation tone, the Speaker button lights. The display
shows
ENTER EXT TO MONITOR.
To use the handset: Lift the handset and enter the Station Monitoring feature code
(default is 321). After a confirmation tone,
ENTER EXT TO MONITOR is displayed.
2. Dial the extension number (or press the lit sta-
tion Speed Dial or Mini-DSS button) of the
endpoint to be monitored. After automatically
connecting to the call, the display shows
MONITORING <extension number>.
3. While silent monitoring a call, you have the fol-
lowing options:
• Barge in on the call
• Return to silently monitoring the call
• Record the call.
NOTE
Only 6-line display endpoints have the menu buttons mentioned in these
instructions. Users who have endpoints with a 2-line display, or no display,
must use the feature codes to access the Barge-In features.
MONITORING
EXT 12345
BARGE-IN STEAL
RECORD
JOIN AND RECORD