Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 124 UCD Hunt Group Priority List
If a voice processing system application is used as an announcement or overflow endpoint or
as the recall destination, and the system is unable to communicate with the voice processing
system, outside calls will not be sent to the announcement or overflow application. They will
continue to camp on to the hunt group.
UCD Hunt Group Priority List
Some endpoints may be members of more than one UCD hunt group. For this reason, hunt
groups are assigned a “priority level.” The priority level determines which hunt group’s calls
should be received first when calls ring in or camp on to several hunt groups at once.
UCD priority levels range from 0 (low) to 75 (high). If an endpoint is a member of multiple
hunt groups that have the same priority level, calls received by those hunt groups will be
queued in the order they were received by the telephone system. (Non-UCD hunt groups are
treated as if they have a priority level of 0.)
Figure 7.
UCD Hunt Group Priority Levels
UCD Hunt Group Supervisors and Station Monitoring
The Station Monitor feature allows hunt group supervisors to monitor the calls of anyone in a
specified hunt group. It can be useful in training or in evaluating the performance of hunt
group members.
In DB Programming, each hunt group can have one or more endpoints assigned as the hunt
group supervisor(s). The supervisor must reside on the same node as the hunt group members.
(An extension list can be assigned as the supervisor to provide multiple supervisors.) The
supervisor is usually not a member of the hunt group. If the supervisor is a member of the hunt
group, the Hunt Group Remove/Replace feature can be used at any time without affecting the
Station Monitor ability. If appropriate, one endpoint can be assigned as the supervisor for more
than one hunt group.
IMPORTANT
As a courtesy, hunt group members should be notified in advance that their
calls may be monitored. In addition, a programmable option can be enabled
that sends a tone to the endpoint being monitored whenever the hunt group
supervisor joins an ongoing call.
Call monitoring may be illegal in some locations. The end user is responsi-
ble for ensuring that use of this feature is in compliance with local law.
PRIORITY LEVELS
Calls ring in or
camp on to all
hunt groups
PRIORITY
LEVEL
1
8
0
HUNT GROUP
Ext. 2000
HUNT GROUP
Ext. 2001
HUNT GROUP
Ext. 2002
2
1
3
ORDER CALLS
ARE RECEIVED