Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 122 Announcement and Overflow Endpoints Example
Figure 6.
Announcement and Overflow Endpoints Example
Announcement Endpoints: When a call rings in or is transferred to a hunt group, the
Announcement and Recall timers are started. The incoming call circulates through the hunt
group until it is answered or the Announcement timer expires. When this timer expires, the
unanswered call is picked up by the designated announcement endpoint which is a playback
device that answers the call and plays a message. Meanwhile, the call continues circulating
through the hunt group (unless it was sent to a voice processing system application and then
transferred to an endpoint). If it is answered by an available hunt group endpoint while the
announcement station is connected to the call, the call will leave the announcement station.
Each direct ring-in call will transfer to the announcement endpoint only once. If it remains
unanswered when the Overflow timer expires, the call will be sent to the overflow station. Or,
if there is no overflow station, the call will be sent to the recall destination endpoint when the
Recall timer expires.
Overflow Endpoints: The Overflow timer is started when the Announcement timer expires or,
if there is no announcement endpoint, when the call is received by the hunt group. If an incom-
ing hunt group call is unanswered when the Overflow timer expires, the call is picked up by an
overflow station. The overflow station is a playback device that answers the call and plays a
message.
Call rings in to
Ext. 2000
Ext. 1000
Ext. 1001
Ext. 1002
Ext. 1006
Ext. 1007
Ext. 1011
Ext. 1012
Ext. 1020
18 sec.
18 sec.
18 sec.
18 sec.
18 sec.
18 sec.
18 sec.
18 sec.
No Answer
Advance Timer
Announcement
Station
(once only)
18 sec.
Announcement Timer
Overflow
Station
72 sec.
Overflow Timer
Overflow
Station
72 sec.
Overflow Timer
Recall Timer
180 sec.
Recall
Dest.
Voice Processing
System,
Can be
an Extension,
or a Hunt Group