Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 120 Hunt Groups and Call Forwarding
Hunt Groups and Call Forwarding
Hunt group programming affects the Call Forwarding feature in the following ways:
• Hunt group calls follow unconditional forward: If an endpoint in a hunt group is in
the unconditional call forward mode to another endpoint, calls to the hunt group will
follow the endpoint forwarding request. A forwarded hunt group call will ring at the
forwarding destination until the No Answer Advance timer expires. If it is not answered
before the timer expires, the call will return to the hunt group and continue circulating
through the hunt group list.
• Conditional forward dependent on timer interaction: Endpoints that are busy and
have their calls forwarded conditionally (no answer, busy, or unavailable) to another
endpoint will receive the hunt group call (if the endpoint is not busy) until the Forward
No Answer timer expires. At this point, if the hunt group’s No Answer Advance timer
has not expired, then the call will be forwarded. After the No Answer Advance timer
expires, the call will circulate to the next endpoint in the hunt group list.
• Hunt group calls will not forward to some destinations: Hunt group calls will not
forward to Voice Mail, outside numbers, or system forwarding paths.
• Announcement and overflow endpoints can forward hunt group calls: If an
announcement or overflow endpoint has call forward enabled, hunt group calls will fol-
low the forward and the forwarding destination endpoint will act as the announcement
or overflow endpoint.
• Hunt groups can receive forwarded calls: Endpoints can forward calls to a hunt
group pilot number.
Hunt groups can be assigned as message centers and/or alternate message sources for individ-
ual endpoints.
Hunt Group Remove/Replace and Do-Not-Disturb
Hunt group members can temporarily stop hunt group calls from ringing at their endpoints by
entering the Hunt Group Remove feature code as described below. (If an endpoint is assigned
to more than one hunt group, this halts calls from all hunt groups. Hunt group assignments can-
not be removed individually.) Do-Not-Disturb can also be used to halt hunt group and other
calls to the endpoint (see page 238 for details).
This feature has no effect on ACD hunt groups. For ACD login/logout information, see
page 129
.
When the Hunt Group Remove feature is enabled, the user will still receive the Camp On dis-
play and tone, and the individual trunk button flashes, if one exists, for calls to the hunt group.
The endpoint continues to receive calls placed to its extension number. Hunt group overflow
and announcement stations cannot block hunt group calls using this feature.
If an endpoint user has programmed a button for entering the Hunt Group Remove/Replace
feature code, and if that button has a lamp, the lamp will be lit whenever the endpoint is
removed from the hunt group.