Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Hunt Group Call Processing
Page 119
Hunt Group Call Processing
Hunt group endpoints receive the following indications when a call is ringing in:
• If an outside call is ringing, the endpoint designated to receive the call first shows ring
flash on the associated individual trunk button (if it has one) or a Call button until the
call is answered or the No Answer Advance timer expires and the call moves to the next
endpoint.
• If hunt group camp on is allowed and all endpoints on the hunt group list are unavail-
able (busy, in Do-Not-Disturb, or with hunt group remove enabled), an intercom or out-
side call will camp on and the endpoints will receive the following indications:
– Busy endpoints receive hunt group camp-on tones (if enabled) and display. If there
is an individual trunk button associated with the trunk, it shows ring flash. (There is
a programmable endpoint flag that can disable the camp-on tones for hunt group
calls.)
– Endpoints with Hunt Group Remove enabled receive camp-on tones and display. If
there is an individual trunk button associated with the trunk, it shows ring flash.
– Endpoints with Do-Not-Disturb enabled receive no camp on indications, but if
there is an individual trunk button associated with the trunk, it shows ring flash.
– The first endpoint that becomes available receives ringing and a flashing trunk or
Call button. The camp-on and ring flash indications end at the other endpoints. (The
associated trunk button will be steadily lit at those endpoints to show that the trunk
is busy.)
• If hunt group camp on is not allowed, and all endpoints on the hunt group list are
unavailable, the hunt group members will not have any camp-on indications. Callers
will hear one of the following:
– Intercom callers will hear busy signals.
– Callers on a trunk not needed to return busy signal (such as a T1 E&M) will hear
busy signals.
– Callers on a trunk needed to return busy signal (such as a non-T1 loop-start) will
hear ringing, and the call will be sent to the primary attendant.
– ISDN callers hear busy signals.
Endpoints within the hunt group can receive direct trunk ring-in, intercom, forwarded, or trans-
ferred calls to their extension numbers without affecting other endpoints in the hunt group.