Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 118 Hunt Group Call Distribution
Hunt Group Call Distribution
When an intercom or outside call is transferred or rings in to the pilot number, it circulates
through the hunt group in linear or distributed order until answered, as described below.
• Linear order: Incoming calls
always start circulating by
ringing at the first endpoint
(or extension list) on the hunt
group list that is stored in the
database.
• Distributed order: To even out the call load, distributed order shifts the starting point
of each call. When an endpoint user receives a call, the next endpoint or extension list
in the hunt group receives the next incoming call. If the receiving endpoint is busy (or
all endpoints in the extension list are busy), or if there is no answer before the No
Answer Advance timer expires, the call goes to the next endpoint or extension list on
the hunt group list.
See “ACD Hunt Groups” on page 128 for information on the additional distribution
types available in ACD hunt groups.
If an extension list is included in a hunt
group, a call will ring all endpoints on the
extension list when it reaches that point in
the hunt group list. Therefore, to create an
“all ring” type of hunt group, you can pro-
gram the hunt group as either linear or dis-
tributed and then assign an extension list as
the only hunt group member.
LINEAR HUNT GROUP CALL PROCESSING
Hunt group pilot
number 2000 called
Calls will always
begin search here
HUNT GROUP MEMBERS:
EXT. 1000
EXT. 1001
EXT. 1002
EXT. 1003
DISTRIBUTED HUNT GROUP CALL PROCESSING
Hunt group pilot
number 2000 called
EXT. 1000
EXT. 1001
EXT. 1002
EXT. 1003
1st call begins here
2nd call begins here
3rd call begins here
4th call begins here