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ManualsBrandsCisco ManualsComputer equipmentCisco ASR 5000 Application Detection and Control Administration Guide
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System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Hunt Groups
Page 117
Hunt Groups
The Hunt Group feature permits calls to be placed to a group of stations and to be automati-
cally transferred to an available endpoint within the group. Up to 75 hunt groups can be pro-
grammed in the database. Hunt group lists can contain individual endpoints and/or extension
lists. Non-ACD hunt group stations must reside on the same node. Off-node devices must be
ACD hunt group members.
The order in which hunt group endpoints receive incoming calls is determined by a list stored
in the database. An endpoint or extension list can appear in a single hunt group more than
once, and it can appear in multiple hunt group lists as needed.
Hunt groups have their own extension numbers (defaults to 2000–2074). Individual endpoints
within the hunt group can be called using their assigned extension numbers.
Two other hunt group types are also available: UCD Hunt Groups, a standard feature on the
system, and ACD Hunt Groups, which is a premium feature. For UCD information, see “UCD
Hunt Groups” on page 121. For ACD, see “ACD Hunt Groups” on page 128.
• A DB Programming flag that enables pre-Record-A-Call messaging capability
• A flag titled “Return Automatic Call Distribution (ACD) Calls to Hunt Groups” that
can be set for individual Hunt Groups (HG). When enabled, this feature requeues a call
to the front of the Camp On queue for the HG the call came from. It allows a calling
party to immediately return to the front of the HG queue if the assigned agent station
goes into Do-Not-Disturb (DND) mode. If the flag is not enabled, the calling party will
continue to ring until the No Answer Advance timer expires or the agent removes DND
from the station and answers the call.
• A system-wide flag titled “Single Idle Time for All Hunt Groups.” For agent stations
belonging to multiple hunt groups, this feature allows calls to be distributed to other sta-
tions having the longest idle time, regardless of a station’s idle time status in an individ-
ual hunt group.