Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 116 Attendant Recall
Attendant Recall
When a call is placed on hold or is transferred from one endpoint to another, the Hold and
Transfer timers limit the amount of time the call may remain unattended. After that time, the
call recalls the endpoint that transferred it or placed it on hold, and the Recall timer is started.
If the call remains unanswered at the endpoint until the Recall timer expires, it recalls the end-
point’s attendant and the Abandoned Call timer starts.
If there is no attendant, the call continues to recall at the endpoint that transferred it or placed it
on hold. If the attendant endpoint is busy, the call camps on and the display shows the source
of the recall. If the call is not answered before the Abandoned Call timer expires, the system
disconnects the call.
If an attendant endpoint transfers a call and it is not answered before the Attendant Transfer
timer expires, it will recall the attendant endpoint.
If an endpoint user transfers or forwards an outside call to an outside phone number, it
becomes an “unsupervised” CO-to-CO call because no inside parties are involved. The CO-to-
CO call is limited by the Unsupervised CO timer. When the timer expires, the call recalls the
primary Attendant endpoint and causes the button to flash. Display endpoints show
UNSUPERVISED CNF RECALL. This serves two purposes:
• It allows the attendant to monitor the length of CO-to-CO calls. When a CO-to-CO call
recalls, the attendant can disconnect the call or allow it to continue.
• If the callers hang up before the attendant receives the recall, the system may not have
disconnected the trunks because a disconnect was not received from the central office.
The attendant must disconnect the call.
When a recall rings at the attendant’s endpoint, a Call or individual trunk button flashes at the
medium rate.
If the attendant has calls forwarded, recalls from endpoints follow internal call forward
requests. Recalls do not forward to outside phone numbers, but recall the attendant’s endpoint
until they are answered or the Abandoned Call timer expires. Placing the attendant’s endpoint
in Do-Not-Disturb does not block recalls or direct ring-in calls.
If there is not a primary attendant, recalls remain at the endpoints and ring until answered or
disconnected by the system.
To answer a hold or transfer recall at an attendant endpoint:
When you see a hold or transfer recall display
<XXXX RCL FROM YYYY> and hear a recall
ringing:
1. If necessary, lift the handset.
2. Outside call recall: Press the medium-flashing Call button or individual trunk button.
Or, press the button. (If more than one trunk is recalling, pressing the
button selects the outside call indicated on the display.)
Intercom call recall: Press the button or the
ANSWER menu button. (If you are
busy when the intercom call recalls, it will camp on. The button flashes at the
medium rate, but you do not hear recall ring signals.)
Conference call recall: Press the flashing button to connect with the confer-
ence call. The button flashes slowly and the display shows
CONFERENCE IN
PROGRESS
. If the parties are still talking, press the button again and hang up
to return the parties to their conversation. The button flutters. You can enter the
conference at any time by pressing the fluttering button. If the Hold timer
expires, the conference recalls your endpoint again. If the parties have hung up, hang up
to disconnect the call.
CNF
ANSWER
ANSWER
IC
IC
CNF
CNF
CNF
CNF
CNF