Instruction manual

System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 110 Premium Features
• Basic Voice Mail (BVM): Basic Voice Mail (BVM) provides basic voice messaging
services for system users. BVM runs on the Linux
®
operating system and does not sup-
port Fax-On-Demand, buffered SMDR, or Unified Messaging. For additional details,
see “Basic Voice Mail” on page 287 and “BVM Storage Capacities” on page 305.
• Directories:
The Directory feature enables display endpoint users to “look up” inter-
com extension numbers and user names, System Speed Dial numbers and names, or
system feature codes.
• Multilingual Support: Voice Processor prompts, endpoint displays, directories, DND
messages, and reminder messages are available in American English, British English,
Spanish, and Japanese. The database contains a programmable Language field for each
trunk and endpoint to determine the default language. Also, a Change Language feature
code can be entered by an endpoint user at any time to change the language.
• Networking: The Inter-Tel 5000 platform in any of its three configurations can operate
as a stand-alone system or as a node in a network of up to 99 Inter-Tel Axxess
®
or
Inter-Tel 5000 nodes. To support between 64 and 99 nodes, each node on the network
must satisfy different requirements than those on a 63-node network. For details about
supporting a 99-node network, contact your Inter-Tel equipment-and-service provider.
• Record-A-Call: This feature allows an endpoint user to record an ongoing call and
place it in a voice mailbox.
• System Forwarding: System forwarding provides the ability to program the system so
that calls ringing at an endpoint will follow a database-programmed “forwarding path”
that routes the call based on the type of call and the status of the intended endpoint.
• Uniform Call Distribution (UCD) Hunt Groups: UCD hunt groups provide addi-
tional features to improve hunt group efficiency. When the UCD feature is enabled,
additional system capabilities include announcement and overflow stations, hunt group
priority ranking, and hunt group supervisors.
Premium Features
The following premium features are licensed by part number.
• Additional T1/E1/PRI Ports: Indicates how many additional Dual T1/E1/PRI port
licenses are uploaded to the system.
• Agent Help: With Agent Help, an endpoint user can request help from a supervisor
while on a call. The supervisor can then choose to monitor or join the call, or to reject
the request.
• Analog Voice Mail Hunt Groups: A hunt group can be designated as an analog voice
mail hunt group to enable it to contain the multiple ports of an analog voice mail unit
(not Inter-Tel Voice Processing Units).
• Basic Voice Mail Ports: Indicates how many Basic Voice Mail port licensed are
uploaded to the system.
• Category A Endpoints: Indicates how many Category A endpoint licenses are
uploaded to the system. The following endpoints require a Category A license:
– Models 8600, 8622, 8662, and 8690 operating in ITP mode
– OAISYS Net Phone, a third-party SIP endpoint
• Category B Endpoints: Indicates how many Category B endpoint licenses are
uploaded to the system. The Model 8602 IP softphone requires a Category B license.