Instruction manual
System Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Introduction Page 109
Introduction
The Inter-Tel 5000 Network Communications Solutions platform provides many user-friendly
features. To describe the system features, this chapter has been divided into the following sec-
tions:
• Access to the Features: This section contains a list of the feature codes and their defi-
nitions.
• System Organization: This section describes possible administrator assignments,
attendant arrangements, and hunt groups (including UCD and ACD hunt groups).
• Trunk Features: This section explains the trunk functions and programmable features,
including: dual-tone multi-frequency (DTMF) or dial-pulse signaling; types of trunks
(loop start, T1/E1/PRI); Caller ID, DNIS, and ANI; trunk groups; outgoing access,
allowed-answer, and ring-in assignments; call routing tables; day and night modes of
operation; automatic route selection (ARS); trunk and toll restriction; area/office code
number plans; emergency calls; and direct inward system access (DISA).
• Endpoints: This section describes the endpoints supported by the system. Available
endpoints include IP endpoints operating in Inter-Tel Protocol (ITP) mode, IP Single-
Line Adapters (IP SLA), SIP endpoints, digital endpoints, and Mini-DSS (Direct Sta-
tion Selection) Units, and single line endpoints such as single line endpoints, answering
machines, and fax machines.
• Intercom, Outside, and General Call Processing Features: Several sections explain
the use of the endpoint features that are available to all endpoint users, including inter-
com call features, outside call features, and general call processing features.
• Attendant Features: This section explains call processing features reserved for atten-
dants and the use of Mini-DSS and DSS/BLF Units.
• Administrator Features: This section explains features reserved for administrators.
• Record Keeping and Maintenance Features: For record keeping purposes, the system
offers station message detail recording (SMDR). A system error-reporting feature pro-
vides self-diagnostic information to make the system easier to service.
Types of Software Features
This section summarizes Inter-Tel 5000 software features—standard features that come with
every system and premium features that are available at an additional cost and/or require addi-
tional licensing. Default feature codes for accessing system features appear in the Reference
chapter—see “Default Feature Codes” on page 315.
Standard Features
The following standard features are included with each Inter-Tel 5000 platform:
• Advanced Central Office (CO) Interfaces: The advanced trunk features in this feature
include Basic Rate Interface (BRI), Integrated Services Digital Network (ISDN), Pri-
mary Rate Interface (PRI) Private Network, and T1/E1/PRI.
• Automatic Route Selection (ARS): ARS is a money-saving feature that allows the sys-
tem to be programmed to select the least expensive route for placing outgoing calls. For
details, see page 140.
• Basic Call Processing Features: The basic call processing features include standard-
ized business features, such as Call Forwarding, Call Transfer, Call Waiting, Conferenc-
ing, Do-Not-Disturb (DND), Redial, Speed Dial, etc.