Instruction manual

Hardware and Endpoints
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 94 Secondary Extension Appearances
• Undefined Button: Any button can be left undefined if it will not be needed. It can be
programmed, like a user-programmable button, as described above. If the endpoint user
or programmer returns the endpoint to default values, the button will return to being
“undefined.”
• Up Button: Not required for digital endpoints. When the endpoint is idle, the Up button
can be used for adjusting volume, in place of the Volume button. Digital endpoints use
the Volume button for scrolling forward through displays.
Secondary Extension Appearances
The Secondary Extension Appearances feature allows calls ringing or on individual hold at one
“primary” endpoint to appear on a “secondary extension button” at another endpoint. For
example, a secretary or assistant can have a secondary extension button for a supervisor’s end-
point, or one endpoint can have several secondary extension buttons, each associated with a
different primary endpoint. The primary endpoint and the secondary endpoint must reside on
the same node.
A secondary extension button functions as follows:
• When a call is ringing or holding on any Call button at the primary endpoint, pressing
the secondary extension button allows you to answer the call. This action allows you to
answer recalls, transfers, callbacks, and hunt group calls.
• If the secondary extension button is unlit, pressing the button places an intercom call to
the primary endpoint. If the button is flashing, an intercom call can still be placed with-
out answering the incoming call by pressing the pound ( ) button before the second-
ary extension button, by pressing a Mini-DSS Unit button, or by manually dialing the
primary endpoint’s extension number.
Two programmable options may be used to determine the type of call indications the endpoint
user receives for calls on a secondary extension button:
• Ring When n Calls at Extension: This programmable option allows the endpoint to
receive a burst of ringing when “n” number of calls are present at the associated pri-
mary endpoint. The ring signal will repeat periodically as long as “n” number of calls
are present at a primary endpoint. (This period is determined by the DKTS Secondary
Extension Key Alerting Tone timer.) If “n” is set to 0, the secondary endpoint will never
receive the burst of ringing. This option is programmed individually for each secondary
extension button, during keymap programming.
• Transient Call Indication on Call Answer: This programmable endpoint flag deter-
mines whether the endpoint user will see a call display when answering a call by press-
ing the secondary extension button or reverse-transferring the call. If enabled, the
display will tell if the call was ringing, recalling, transferred, or holding at the primary
endpoint.
The secondary extension button can be located on an Inter-Tel endpoint, a Mini-DSS unit, or a
DSS unit. There are two ways to make a secondary extension button:
• Create a secondary extension button in the keymap and determine which endpoint it
will represent. This will be the same for all endpoints assigned to that keymap.
• Set the default value of a user-programmable button to “secondary extension button” in
the keymap. This allows each endpoint user assigned to that keymap to determine the
associated endpoint for his or her secondary extension button. For button programming
procedures, see page 154.
User-programmable buttons cannot be made into secondary extension buttons by the endpoint
user; they can only be created in the database. Also, the endpoint user cannot change the button
into any other type of button (such as a Speed Dial or feature button), even though it is
assigned to a user-programmable button.
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