Troubleshooting Guide

5. Click Generate and ASDM generates the troubleshoot file.
Tip: In order to monitor the file generation process in the task queue, navigate to Monitoring > ASA Firepower Monitoring
> Task Status
Download Troubleshoot Files
Complete these steps in order to download copies of your generated troubleshoot file:
1. Navigate to Monitoring > ASA Firepower Monitoring > Task Status on ASDM in order to
reach the Task Status page.
2. After the ASDM generates the troubleshoot files and the task status changes to Completed,
locate the task that corresponds to the troubleshoot files that you generated.
3. Click the retrieve generated files link and follow the browser prompts in order to download the
file.
Note: The files are downloaded to the desktop in a single *.tar.gz file.
Alternative Method of Generating Troubleshoot Files
If Firepower module is not accessible from the ASDM, then it is not possible to generate the