Troubleshooting Guide

live, make sure that you understand the potential impact of any command.
Background Information
A troubleshoot file contains a collection of log messages, configuration data, and command
outputs. It is used in order to determine the status of Firepower (SFR) module.
This procedure is applicable when Firepowermodule (SFR) is managed by ASDM.
If the Firepower module (SFR) is managed by the Firepower Management
Center/FireSIGHT/Defense Center then follow this article.
Sourcefire/ Firepower Appliance Troubleshoot File Generation Procedures
Generate Troubleshoot Files with ASDM
Complete these steps in order to generate troubleshoot files:
1. Log in to the ASDM and ensure ASA Firepower status on Device Dashboard & status shows
Up & running.
2. Navigate to Configuration > ASA Firepower Configuration > Tools > Troubleshooting on
the ASDM configuration panel.
3. Click Generate Troubleshoot option in order to generate the Troubleshoot
file. Troubleshooting Options pop-up window appears.
4. Select All Data check box in order to generate a report with all the possible troubleshooting
data, or check the individual check boxes in order to customize your report: