Troubleshooting Guide

Cisco CAD Troubleshooting Guide
94 March 2012
Phone Book Problems
Problem The only phone book appearing on the dial pad dialog box is the recent
call list.
Solution The administrator disabled the phone books.
Problem Global phone books appear but there is no personal phone book.
Solution The administrator disabled personal phone books.
Problem When editing a phone book, the agent can’t add an entry after editing
the first name, last name, or notes.
Solution The agent must enter a phone number before the Add button is
enabled.
Problem The agent can edit the personal phone book, but not other phone
books.
Solution The personal phone book is not shared by other agents. The other
phone books are shared, and can be edited only by the administrator.