Troubleshooting Guide

Macro Problems
March 2012 93
Problem The agent pressed Ctrl+Alt+Del while a macro was running, and now
the Agent Desktop window is locked up.
Solution You cannot click Start or press Ctrl+Break, Ctrl+Esc, or Ctrl+Alt+Del
when running a macro. The Windows operating system unhooks the
system keyboard hook when Start is pressed.
Problem The administrator cannot get a rule to work based on an internal
extension number.
Solution When Agent Desktop compares the telephone numbers, if the dial
string number format includes a leading x, then the telephone numbers
in the list must also include a leading x.
Problem An action that launches an external application is not working correctly.
Solution Sometimes the operating system can be confused by spaces in
directories and file names. If you have an application such as
C:\Program Files\Acme\Search Database.exe /t/x. you may need to
add quotes around the directory and executable. For example, the
above would be “C:\Program Files\Acme\Search Database.exe” /t/x