Troubleshooting Guide

Cisco CAD Troubleshooting Guide
84 March 2012
■ Check if slapd.exe is running. If it is not running, follow the
troubleshooting steps for this problem.
■ The LDAP database is corrupted. Follow the steps outlined in
"Corrupted Directory Services Database" on page 41.
Problem Clients do not find the same information from LDAP after failing over
from one LDAP to the other.
Solution Some solutions:
■ Ensure replication is set up correctly in the CAD Configuration
Setup utility. For more information, see the Cisco CAD Installation
Guide.
■ Check that registry entries for LDAP Host 1 and 2 on both CAD
services computers are the same and contain the right information.
■ Check that slapd.conf on both CAD services computers are correct
and reference each other.
■ If all else fails, follow the steps outlined in "Out of Sync Directory
Services Databases" on page 42.
Problem The database directory contains many log files that are consuming a
large amount of disk space. The rate of accumulation depends on the
number of updates made to LDAP. For example, 10,000 updates
consume approximately 25 MB. Log file names have the format
log.0000001.
Solution Restarting LDAP Monitor service on a regular basis will remove log files.
Problem After shutting down Directory Services replication, the LDAP Host
registry entries on the clients are not automatically updated.
Solution Update the LDAP Host 1 registry entry on each client to reflect the
correct server location. Clear the other LDAP Host registry entries.