Troubleshooting Guide

Cisco CAD Troubleshooting Guide
76 March 2012
Enterprise Data Problems
Problem The DNIS shown in the agent’s enterprise data is incorrect for an
Outbound Option call.
Solution The dialer port has not been set up as a monitored device. The
administrator must add the dialer port to the list of monitored devices
in the Enterprise Configuration dialog box in Desktop Administrator.
Problem Enterprise data displays data after a call has been dismissed.
Solution Enterprise data displays data from the last call until a new call is
received. This allows agents to use the enterprise data for after-call
work.