Troubleshooting Guide

Desktop Monitoring Console Problems
March 2012 69
Desktop Monitoring Console Problems
Problem The Desktop Monitoring Console displays “…snmp TimeoutError” in the
Status field in the right pane’s Summary Status Information.
Solution Make sure that the SNMP service is installed and correctly configured.
See the section “Cisco Desktop Monitoring Console” in the Cisco CAD
Installation Guide for more information.
Problem The Desktop Monitoring Console displays “Remote LDAP Status” in the
Host field and “Failed to connect to server.host:…” in the Status field in
the right pane’s Summary Status Information.
Solution Click Refresh Server List on the bottom left of the window. If the error
message persists, make sure that the LDAP Monitor service and
Directory Services are running without problems.
Problem The Desktop Monitoring Console does not display the correct service
list in the left pane.
Solution Click Refresh Server List on the bottom left of the window to update the
service list.
Problem The Desktop Monitoring Console displays a black screen, the
information is hard to read, or the browser window automatically closes
when trying to access the Desktop Monitoring Console.
Solution Make sure that your display settings are set for at least 256 colors.