Troubleshooting Guide

Cisco CAD Troubleshooting Guide
64 March 2012
CAD Service Problems
Problem How can I tell if a CAD service is running?
Solution To view the status of all the services in the CAD system, access the
Desktop Monitoring Console browser, where <CAD server> is the IP
address of the server on which the CAD base services are installed:
from this URL in your server.
http://<CAD server>:8088/smc/monitor.jsp
You can also view the status of CAD services in Cisco Unified System
Contact Center Enterprise (Unified SCCE) Web Administration. Log into
Unified SCCE Web Administration using the following URL, where
<Admin workstation> is the IP address of the server on which Unified
SCCE is installed:
http://<Admin workstation>/uiroot/uicommander?
svcDomain=default&req=ipccAdmin.login
Choose System Management > Machine Management > Service
Management. From the Service Management page you can select a
specific server for which you want to view service status. On the
Services for <server name> page, you can use these options: Refresh,
Cancel, Start, Stop, Cycle, Manual, and Automatic.
Problem How can I check if the CTI Unified ICM service is running?
Solution On the Unified ICM computer, check if the status of all processes in the
Unified ICM Server Control are running.
Problem How can I tell if the Tomcat webserver is installed correctly?
Solution Perform the following tests:
■ On the PC where the BIPPA service is installed, open the Services
control panel to see if the Tomcat service and the BIPPA service are
running.