Troubleshooting Guide

Cisco CAD Troubleshooting Guide

54 March 2012

CAD-BE Problems

Problem The browser returns HTTP Status 404 after entering the CAD-BE URL.

Solution An incorrect URL for CAD-BE was used. Make sure the correct URL is

used. The URL is case-sensitive. The correct URL is the following, where

<CAD server> is the IP address for the server on which the CAD base

services are installed:

http://<CAD server>:8088/cadbe/CAD-BE.jsp

Problem The browser returns the error “The page cannot be displayed”.

Solution The browser cannot communicate with the Tomcat service.

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Make sure the IP address or hostname is for a valid CAD server.

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Make sure the port is 8088. The port to use is specified in

<Parameter name=”port” value=”8088”/>, under the section

in C:\Program Files\Cisco\Desktop\Tomcat\

conf\server.xml.

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Check the Services control panel to make sure the Tomcat service

is running.

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Make sure port 8088 is not blocked from the client or server

computer.

Problem A pop-up message indicates that CAD-BE is unable to connect to the

BIPPA service. The CAD-BE log also shows “CADBE1002: Could not

connect to BIPPA Service.”

Solution The BIPPA service may be down or is not active.

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If this is a redundant system, the URL used may be pointing to the

standby BIPPA service. Use the active BIPPA service.

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Start the BIPPA service if it is down.

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Check the CAD Configuration Setup utility on the CAD base services

server to see if the externally visible names or IP addresses

specified for the CAD-BE servers are correct. They must be the