Troubleshooting Guide

Contents
■ Configuration Files 27
Configuring the Recording and Statistics Service 28
■ Debugging Logs 29
Turning on Debugging 29
Downloading the CadBE.properties File 30
Debugging Thresholds 31
Enabling Debugging for Java Applications 31
Enabling Debugging for non-Java Applications 32
Enabling Debugging for Desktop Monitoring Console 32
5 Troubleshooting 35
■ Services 35
Restarting Services 35
Service Names/Executables 35
■ Converting Recordings From *.raw to *.wav Format 36
Using the raw2wav Utility 36
Running raw2wav in a Batch File 37
■ ShowLicenseUsage Utility 39
■ Recovering the Directory Services Database 41
Corrupted Directory Services Database 41
Out of Sync Directory Services Databases 42
■ Diagnostic Procedures 44
Basic Checks 44
Active Service Check 44
For Nonredundant Systems 44
For Redundant Systems 44
Registry Check 44
Network Check 44
Memory Check 45
CPU Check 46
Blocked Ports Check 46
■ Agent Desktop Problems 47