Troubleshooting Guide

Contents
1 Introduction 7
■ CAD Documentation 7
■ CAD 7.6 Applications 8
■ Version Information 9
2 Capacity and Performance Guidelines 11
■ Service Autorecovery 11
Fault Tolerance 11
Agent Desktop, Supervisor Desktop, and CAD-BE 12
CAD-BE 12
BIPPA Service 13
VoIP Monitor Service 13
3 Technical Package Information 15
■ Port Utilization 15
■ Registry Entries 16
Site Setup 16
BIPPA Service 17
Recording & Playback Service 18
Recording & Playback Service 19
Recording and Statistics Service 20
VoIP Monitor Client 21
VoIP Monitor Client (Optional) 22
4 Configuration Files, Logs, and Debugging 23
■ Introduction 23
■ Event, Error, and Chat Logs 24
CIsco Agent Desktop Chat Logs 26