Troubleshooting Guide

Cisco CAD Troubleshooting Guide
26 March 2012
CIsco Agent Desktop Chat Logs
All Agent Desktop chat conversations are automatically archived in plain text log files
and kept for one week. The logs are saved to the following folder on the agent’s
computer:
C:\Program Files\Cisco\Desktop\log\transcripts\
There is one log file per day (named monday.txt, tuesday.txt, and so on). The files are
overwritten every week. The log includes the following information for every chat
message:
■ Date
■ Time
■ Priority (0 for normal, 1 for high priority)
■ Type (message to supervisor, message to user)
■ Sender
■ Recipient
■ Message text
Supervisor Workflow Administrator SWFAdmin.log
Sync service DirAccessSynSvr.log
VoIP Monitor service FCVoIPMonSvr.log
Table 8. CAD event, error, and chat message logs(cont’d)
Service/Application Log Name