Troubleshooting Guide

Event, Error, and Chat Logs
March 2012 25
Chat client monday.txt, tuesday.txt, wednesday.txt,
thursday.txt, friday.txt, saturday.txt,
sunday.txt
Chat service FCCServer.log
Desktop Administrator:
Desktop Configuration
administrator.log
Desktop Administrator:
Enterprise Data Configuration
TSSPAdm.log
Desktop Administrator:
framework
Splkview.log
Desktop Administrator:
Unified CCE Configuration
IPCCAdm.log
Desktop Administrator:
Personnel Configuration
personnel.log
Desktop Monitoring Console SMC.log, SMCGetServerList.log
Directory Services slapd.log
Directory Services Replication slurpd.log
Enterprise service CTIStorageServer.log, WorkflowEngine.log
LDAP Monitor service LDAPMonSvr.log
License Administrator LicensingAdmin.log
LRM service LRMServer.log
Recording & Playback service RPServer.log
Recording and Statistics service FCRasSvr.log,
db.cra_repl_add.sql.log,
db.cra_repl_base.fcrassvr.sql.log,
db.cra_utils_base.fcrassvr.sql.log,
db.createdbadmin.sql.log,
db.instrasdb.fcrassvr.sql.log,
db.lockdown.sql.log,
db.memcap.sql.log,
db.splk_repl_base.sql.log
Supervisor Desktop,
Supervisor Record Viewer
supervisor.log
Table 8. CAD event, error, and chat message logs(cont’d)
Service/Application Log Name