Troubleshooting Guide

Registry Entries
March 2012 21
VoIP Monitor Client
HKEY_LOCAL_MACHINE\SOFTWARE\Spanlink\CAD\VoIP Monitor Client\
Table 6. VoIP Monitor client registry entries
Key Value Type Description
config FROM AGENT
PORT
dword IP port for RTP stream being sent
from IP agent. Default value =
59012. Port must be an even
number. The next port is reserved
for RTCP stream.
JITTER BUFFER dword The amount of voice data to
buffer before playing. Default
value = 400 ms. On a typical
internal network this value can be
set as low as 50 ms. The default
is set higher so the sound quality
is good even on a congested
network.
SERVER HOST string Hostname of the VoIP Monitor
service.
SOUND BUFFERS dword Number of sound card buffers.
Default = 30; minimum is 3. If the
monitor sound quality is choppy,
stuttering, or like a motorboat you
may be able to make it sound
better by adjusting this value
higher. Setting the value higher
increases the sound lag, and may
cause a slight stutter at the
beginning of a monitor session.
TO AGENT PORT dword IP port for RTP stream being sent
to agent IP Phone. Default value
= 59010. The port must be an
even number. The next port is
reserved for RTCP stream.