Troubleshooting Guide

Cisco CAD Troubleshooting Guide
16 March 2012
Registry Entries
The following tables list the configurable registry entries used by CAD services.
CAUTION: Do not modify the values of any registry entries that are not
listed in the tables in this chapter. Changing the values of
undocumented registry entries might cause data loss and negatively
impact product functionality.
Site Setup
HKEY_LOCAL_MACHINE\SOFTWARE\Spanlink\CAD\Site Setup
Table 1. Site setup registry entries
Key Value Type Description
Site
Setup
APP VERSION string Used by installation scripts to
identify the version of the
service software. The service
itself does not use this entry.
CALLCENTERLANG string The language selected during
installation
INSTALL DIRECTORY string Base install directory for Cisco
software.
IOR HOSTNAME string Hostname or IP address of the
computer’s public NIC. Value
present only on the CAD
services computer.
LDAP Bind DN string User ID used to log into the
LDAP service. Default =
cn=Client, ou=People,
o=Spanlink Communications.
LDAP Connection Timeout dword Maximum time, in seconds,
before a connection attempt
times out. Default = 15.
LDAP Heartbeat Enabled dword Is heartbeat enabled? 1 = yes,
0 = no. Default = 1.
LDAP Heartbeat Retry
Time
dword Heartbeat time, in milliseconds.
Default = 10000.