User Guide

Cisco IP Phone Agent User Guide
6 July 2008
IP Phone Agent Feature Levels
There are three feature levels of Cisco IP Phone Agent: Standard, Enhanced, and
Premium. The following chart outlines the features available in each version. All
features not listed here are present in both versions.
Language Support
IP Phone Agent is localized in the following languages:
Only languages that use single-byte characters are supported. Languages that use
double-byte characters, such as Chinese and Korean, are not supported at this time.
Feature Standard
Enhanced &
Premium
Reason codes
● ●
Wrap-up data
● ●
Enterprise data
● ●
Contact service queue data
● ●
Agent-initiated recording
●
Supervisor-initiated silent monitoring
● ●
Supervisor-initiated recording
●
Supervisor barge-in
● ●
Supervisor intercept
● ●
■ Danish ■ German ■ Portuguese (Brazilian)
■ Dutch ■ Italian ■ Russian
■ English ■ Japanese (Katakana) ■ Spanish
■ French ■ Norwegian ■ Swedish
■ French (Canadian)