User Guide

July 2008 25
Index
A
Agent states 14
changing 15
Agent-initiated recording 19
B
Barge in 21
C
Caller data 13
Changing agent state 15
Choosing menu options
7
F
Failover 23
Fault tolerance
23
Feature levels
6
Forced login
10, 24
I
Intercept 21
L
Languages supported 6
Logging in
8
forcing a login
10
Logging out
22
M
Monitoring, supervisor-initiated 21
N
Notification
of supervisor-initiated monitoring 21
of supervisor-initiated recording
21
R
Recording
agent-initiated 19
supervisor-initiated
21
Redundancy 23
Refresh rate 12
S
Skill statistics 11
refresh rate
12
Soft keys 7
Supervisor intervention
21
Supervisor-initiated
monitoring 21
recording
21