Instructions for using your Cisco IP phone 877-PC MYCLOUD | 7777 on your phone
| CBV User Guide We are pleased to welcome you to the Chicago Business VOIP community. Everything you need to access your new phone system in the cloud is included in your shipment. Please refer to the setup instructions included in your phone shipment to setup up your location-independent Cisco IP phone. Once you setup the phones following the step-by-step instruction, be sure to record all four of your personal voicemail greetings (No Answer, Do Not Disturb, Busy, and Name – see page 5).
CBV User Guide | 3 Voicemail Setup voicemail Manage voicemail box Manage voicemail messages Check voicemail from an outside line page 5 page 5 page 5 page 5 page 6 Answering Incoming Calls Answer a call Answer 2nd concurrent call Manage more than 2 concurrent calls Return a missed call page 6 page 6 page 6 page 6 page 7 Making a call Dial external number Dial internal extension Place 2nd concurrent call Redial 8-Party conferencing Abbreviated dial (similar to speed dial) page 7 page 7 page 7 page 7 pa
| CBV User Guide Using the Directory View your network directory listing View dialed or missed calls Return a missed call Intercom page 11 page 11 page 12 page 12 page 12 Login to your Webportal Change Webportal password Directory Click to Dial Voicemail Setup a Conference call (up to 8 people) Call Management page 13 page 14 page 14 page 14 page 14 page 14 page 15 www.chicagobusinessvoip.com | support@chicagobusinessvoip.
CBV User Guide | 5 Setup voicemail 1. Press “MESSAGE” 2. Press 5 3.
| CBV User Guide Answer a call There are five options: Pick up the handset. Press the “ANSWER” softkey. Press the “SPEAKER” button. Press the line button to the left of the display screen to activate the speakerphone. (Press the “HEADSET” button to activate the headset.) Answer 2nd concurrent call To answer second incoming call without ending current call, press “ANSWER” softkey. The 1st call is automatically placed on hold and you are connected with the 2nd call. To reconnect with 1st call 1.
CBV User Guide | 7 Return a Missed Call 1. Press “DIRECTORIES” button. 2. Press “1” for missed calls. a. To return a call from an internal line, press “DIAL.” b. To return a call from an external line, press “EDITDIAL.” i. Add 1 in front of the area code. 3. Press the “DIAL” softkey Make a call There are two options: Lift the handset. Press the “SPEAKER” button. Dial external number 1. Dial 9. 2. Dial 1 + area code + phone number. Note: Your outbound dial digit may be 8.
| CBV User Guide 8-Party Conference Call This conferencing option is similar to making a three way call. You can dial up to eight parties and add them to a call. With 8-Party conferencing the party cannot call into the conference call. You have to originate the call. 8-Party conferencing is included free of charge with the unlimited calling plan. 1. When engaged in a call, press the “MORE” softkey. 2. Press the “CONFRN” softkey. Now your first call is placed on hold and you will hear the dial tone. 3.
CBV User Guide | 9 Place call on hold 1. While engaged in a call, press the “HOLD” softkey. 2. To resume call, press the “RESUME” softkey. Note: One minute after the party is put on hold the phone will ring 3short rings to remind you of the call. Each subsequent three minutes the phone will re-ring 3-short rings. Transfer call 1. While engaged in a call, press the “TRNSFR” softkey. The call is placed on hold and you will hear a dial tone. 2. Dial the number to which you want to transfer the call. 3.
| CBV User Guide Park call (MCPark) This is similar to transferring a call. It is useful if you want to transfer a call to a line in the conference room (or any other phone in your network), but no one is immediately there to pick it up. It allows you to put the call on hold and pick it at your convenience when you walk to the conference room without the call being disconnected. Park a call 1. While engaged in a call, press the “MORE” softkey. 2. Press the “MCPark” softkey. 3.
CBV User Guide | 11 Select a ring tone 1. Press the “SETTINGS” button. A list of options will appear on the phone display. 2. Scroll down to option 2: RING TONE 3. Press the “SELECT” softkey or dial 2 on the keypad. A list of ringer options appears. 4. Use the up and down scroll arrows to highlight the desired ring tone. 5. Press the “PLAY” softkey to preview the highlighted ring tone. 6. Press the “SELECT” softkey to choose the highlighted ring tone for your ringer. 7.
| CBV User Guide Viewing Dialed or Missed Calls 1. Press the “DIRECTORIES” button. 2. Press the “SELECT” softkey or the number of the appropriate directory you want to view. Return a missed call, while in the missed calls directory: To return a missed call from an internal line 1. Press the “DIAL” To return a missed call from an outside line 1. Press the “EDITDIAL” 2. Add 1 in front of the area code. 3. Press the “DIAL” softkey.
CBV User Guide | 13 Login to your Webportal Go to: http://webportal.chicagobusinessvoip.com/ Username and Password are issued to you by email. Set your web-browser in Compatibility Mode. 1. 2. 3. 4.
| CBV User Guide Change webportal password 1. Login to your webportal. 2. Go to the “OPTIONS” tab. 3. Go to the “PASSWORD” sub-tab. 4. Fill in the blanks. 5. Click the “SUBMIT” button. Directory Personal: 1. Login to your webportal. 2. Under Directory >> Personal >> click the “ADD” button. 3. Fill in the data fields. 4. Click the “SAVE” button. Corporate: Save your company’s directory to your PC by exporting it here. You may also use these numbers in a Find-Me list.
CBV User Guide | 15 Call Management Call Logs: Review your past 100 calls here. Find-Me: 1. Login to your webportal. 2. Go to the “CALL MANAGEMENT” tab. 3. Go to the “FIND-ME” sub-tab. 4. Select a “FIND-ME” list (to edit) and click on the “FUNCTIONS” icon . 5. OR – select the “ADD” button to make a new list. 6. Select the “ADD” button again. 7. Use the dropdown menu to choose from the My Numbers* directory. 8. Complete the rest of the form. 9. Click the “SAVE” button.
| CBV User Guide Free Phone System in the Cloud Carrier-grade VoIP network powered by Cisco System * Unlimited Local & Long Distance Calling * 30+ Business Features * Plug-N-Play Install For complete details contact: sales@chicagobusinessvoip.com | 312-416-1149 875 N Michigan Avenue, Suite 3100 | Chicago, IL 60611 www.chicagobusinessvoip.com | support@chicagobusinessvoip.
