User manual

34 Boson NetSim User Manual
Troubleshooting
Some of my labs have locks next to them and I can’t work
through them
The activation key you purchased unlocks the labs and the commands that are included with that level of
NetSim 8. If a lab is unavailable with the activation key you purchased, you will see a small lock icon next
to that lab. You can purchase higher-level activation keys, which will allow you to work through additional
labs plus all labs unlocked by lower-level activation keys. All labs are unlocked when a CCNP-level
activation key is used. Only the Demo lab is available without an activation key.
Commands seem to disappear when I press the number pad
ENTER key in Telnet mode
To ensure that the number pad ENTER key works correctly every time you press it, you should
open a command dialog box from the Run box in the Start menu, type telnet, press the CTRL key
and the right bracket ] key, type unset crlf, press ENTER, then press ENTER again. To see more
information about this, see the related support topic on the NetSim Support page (www.boson.
com/support/netsim-support-topics).
I can’t see everything on the panel I’m looking at
In NetSim, you can expand and minimize various panels by clicking the arrow next to the panel name.
If, for example, you cannot see the controls on the NetMap tab on the Home panel, click the arrow next
to Consoles to minimize the Consoles panel and expand the NetMap tab or click Window > Size To
Fit. You can also expand or minimize various panels by moving the splitter control between the panels. A
splitter control is a divider between panels that you can use to resize a panel to t your preferences.
Telnet is not working on my Windows 7 or Windows Vista
computer
Telnet is disabled by default on Windows 7 and Windows Vista. To enable Telnet for these operating
systems, you should perform the following steps.
1. Click Control Panel on the Start menu.
2. On the Control Panel, click Programs.
3. On the Programs panel, click Turn Windows features on or off.
4. On the Windows Features dialog box, select Telnet Client and then click OK.
5. If you receive a Windows Security Alert, ensure that Private networks, such as my home or work
network is selected and click Allow Access.
To see more information about this, see the related support topic on the NetSim Support page (www.
boson.com/support/netsim-support-topics).