Technical information

44
Cisco Unified CallManager 4.2(3) Call Detail Record Definition
OL-10659-01
Call Types
Pickup
Pickup calls work like forwarded calls. The CDRs for pickup calls match those for normal calls except
for the originalCalledPartyNumber field and the originalCalledPartyNumberPartition field. These fields
will contain the Directory Number and partition for the destination that was originally dialed by the
originator of the call. If the call is picked up, the finalCalledPartyNumber and
finalCalledpartyNumberPartition fields will differ and will contain the Directory Number and partition
of the phone that picked up the call. Also, when a call is picked up, the lastRedirectDn and
lastRedirectDnPartition fields will contain the directory number and partition of the last phone that
redirected this call. The redirect on-behalf-of fields will contain 5 (Call Forward) and the redirect reason
fields will contain 5 (Pickup). Pickup CDRs look the same for all types of pickup: Pickup, Group Pickup
and Other Pickup.
The following steps provide an example of the pickup call flow:
Step 1 A call comes in from the PSTN to extensions 2000, 2001 and 2002, which are in the same pickup group.
Step 2 Extension 2002 picks up the call that is ringing on 2001.
Step 3 Extension 2002 answers the call, and the call connects between the PSTN caller and extension 2002.
The following table shows the CDR content for this call flow:
Forwarded or Redirected Calls
Forwarded calls generate a single CDR and show the Calling Party, Originally Called Number, Last
Redirecting Number, and Final Called Number. If the call is forwarded more than twice, the intermediate
forwarding parties do not populate in the CDR.
Call forwarding can occur on several conditions (always, on busy, and on no answer). The condition
under which the call is forwarded does not populate in the CDR.
The CDR records for forwarded calls match those for normal calls, except for the
originalCalledPartyNumber field and the originalCalledPartyNumberPartition field. These fields contain
the directory number and partition for the destination that was originally dialed by the originator of the
call. If the call gets forwarded, the finalCalledPartyNumber and finalCalledpartyNumberPartition fields
differ and contain the directory number and partition of the final destination of the call.
Also, when a call gets forwarded, the lastRedirectDn and lastRedirectDnPartition fields contain the
directory number and partition of the last phone that forwarded or redirected the call.
The following table contains two examples:
• A—Call from the PSTN to extension 2001, forwarded to 2309, where the call is answered
• B—Call from the PSTN to extension 2001, forwarded to 2309, which forwards to voice messaging
system
Call
ID
Orig
Cause Calling Party
Dest
Cause
Original
Called
Party
Final
Called
Party
Last
Redirect
Party
Orig
Redirect
On
BehalfOf
Last
Redirect
On
BehalfOf
Orig
Redirect
Reason
Last
Redirect
Reason
Join On
BehalfOf
22 0 9728131234 16 2001 2002 2001 55555