Technical information

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Cisco Unified CallManager 4.2(3) Call Detail Record Definition
OL-10659-01
Call Types
The following table contains an example of a successful call from 2001 to 2309 that was terminated by
unplugging extension 2001.
Pickup Calls
Cisco Unified CallManager includes two pickup modes: Pickup and. This section describes the CDR
records for each mode.
Auto Pickup
Auto Pickup works like call pickup with auto answer. The call automatically connects so no need exists
for the last answer softkey press. The system generates two CDRs are generated for Auto Pickup, and
these CDRs have the same Call ID.
The first CDR get generated for the original call. This CDR will have the origTerminationOnBehalfOf
and destTerminationOnBehalfOf fields equal to 16 (Pickup), which indicates that the call terminated on
behalf of the pickup feature.
The second CDR represents the final call after it was picked up. This CDR will have the
lastRedirectOnBehalfOf and the joinOnBehalfOf fields set to 16 (Pickup), which indicates that the
system joined the call on behalf of the Pickup feature. The lastRedirectReason will contain the redirect
reason of 5 (Pickup).
Auto Pickup CDRs look the same for all types of auto pickup: Auto Pickup, Auto Group Pickup, and
Auto Other Pickup.
The following steps provide an example of the auto pickup call flow:
Step 1 A call comes in from the PSTN to extensions 2001 and 2002, which are in the same pickup group.
Step 2 Extension 2002 picks up the call that is ringing on 2001.
Step 3 The call automatically connects between the PSTN caller and extension 2002.
The following table shows the CDR content for this call flow:
Calling
Party
Calling
Partition
Original Called
Party
Original Called
Partition
Orig
Cause
Dest
Cause Duration
2001 Accounts 2309 Marketing 41 0 120
Call
ID
Orig
Cause Calling Party
Dest
Cause
Original
Called
Party
Final
Called
Party
Last
Redirect
Party
Orig
Term
On
BehalfOf
Dest
Term On
BehalfOf
Last
Redirect
On
BehalfOf
Last
Redirect
Reason
Join On
BehalfOf
11 126 9728131234 126 2001 2001 2001 16 16 0 0 0
11 0 9728131234 16 2002 2002 2001 12 16 16 5 16