Technical information

41
Cisco Unified CallManager 4.2(3) Call Detail Record Definition
OL-10659-01
Call Types
Outgoing PSTN Calls
You can distinguish outgoing PSTN calls either by the partition name or by the Dialed Number (which
begins “9”). These examples use “PSTN” as the partition name. Several partition names may represent
the PSTN to achieve a varying class of service.
The following table contains these examples:
• A—Successful outgoing PSTN call, cleared by caller (Cisco Unified IP Phone)
• B—Successful outgoing PSTN call, cleared by called party (PSTN phone)
• C—Successful call to premium rate number
• D—Successful call to premium rate number. Caller uses a # to speed up dialing. (The # key indicates
to the Cisco Unified CallManager that all digits have been entered.)
• E—Successful call to mobile number
• F—Successful call to operator
Call Failures
The system logs all failed outgoing calls whether they have a CdrLogCallsWithZeroDurationFlag set at
True or False, a duration of zero, and a DateTimeConnect value of zero. A failed call can represent
anything from a Cisco Unified IP Phone going off hook then immediately on hook to a call to an invalid
number.
The following table contains four examples:
• A—Extension 2001 going off hook then on hook (when the CdrLogCallsWithZeroDurationFlag is
set at only True).
• B—Call to PSTN number, party engaged (cause 17 = user busy).
Calling
Party
Calling
Partition
Original
Called Party
Original
Called
Partition
Orig
Cause
Dest
Cause Duration
A 02920262227 2309 Marketing 16 0 60
B 02920262227 2309 Marketing 0 16 60
C 02920262227 1 0 0
Calling
Party
Calling
Partition
Original Called
Party
Original
Called
Partition
Orig
Cause
Dest
Cause Duration
A 2001 Accounts 902920262226 PSTN 16 0 60
B 2001 Accounts 902920262226 PSTN 0 16 60
C 2001 Accounts 90891005100 PSTN 0 16 60
D 2001 Accounts 90891005100# PSTN 0 16 60
E 2001 Accounts 907808784185 PSTN 0 16 60
F 2001 Accounts 9100 PSTN 0 16 60