Technical information

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Cisco Unified CallManager 4.2(3) Call Detail Record Definition
OL-10659-01
Call Types
Abandoned Calls
The logging of calls with zero duration represents an optional action. If logging calls with zero duration
is enabled, the following actions occur:
• All calls generate a CDR record.
• If the call was abandoned, such as when a phone is taken off hook and placed back on hook, various
fields do not contain data. In this case, the “originalCalledPartyNumber,”
“finalCalledPartyNumber,” the partitions that are associated with the them, the “destIpAddr,” and
the “dateTimeConnect” fields remain blank. All calls that are not connected have a duration of 0
second. When a call is abandoned, the cause code contains 0.
• If the user dialed a Directory Number and abandons the call before it connected, the “First Dest”
and “Final Dest” fields and their associated partitions will contain the directory number and
partition to which the call would have been extended. The “Dest Ip” field remains blank and the
duration specifies 0 second.
The following table contains two examples:
• A—On-net call, destination is engaged.
• B—On-net call, destination rings out.
Incoming PSTN Calls
The origDeviceName identifies incoming calls. If origDeviceName matches any Gateway device name,
it designates an incoming call. The Calling Party number specifies the number that the gateway delivers.
The following table contains three examples:
• A—Successful incoming PSTN call, cleared by caller (PSTN phone)
• B—Successful incoming PSTN call, cleared by called party (Cisco Unified IP Phone)
• C—Call from PSTN to an invalid Cisco Unified IP Phone extension
Calling
Party
Calling
Partition
Original Called
Party
Original Called
Partition
Orig
Cause
Dest
Cause Duration
A 2001 Accounts 2309 Marketing 16 0 60
B 2001 Accounts 2309 Marketing 0 16 60
Calling
Party
Calling
Partition
Original Called
Party
Original Called
Partition
Orig
Cause
Dest
Cause Duration
A 2001 Accounts 2309 Marketing 0
B 2001 Accounts 2309 Marketing 0