Datasheet

Cisco Preferred Architecture for
Midmarket Collaboration PAGE 33
Applications
Single Inbox, one of the unified messaging features in Cisco Unity Connection, synchronizes voice messages in Unity
Connection and Microsoft Exchange mailboxes. Unity Connection supports the Single Inbox feature with on-premises
Microsoft Exchange, cloud-based Microsoft Exchange, or Microsoft Office 365 server, thereby providing unified
messaging for voicemail. All voice messages, including those sent from Cisco Unity Connection ViewMail for Microsoft
Outlook, are first stored in Cisco Unity Connection and are immediately replicated to the Microsoft Exchange mailbox of
the recipient. This feature can be configured for each individual user separately.
Unity Connection imports the user information from the enterprise LDAP directory.
Each mailbox must have a unique voicemail number. Unity Connection supports both E.164 and +E.164 formats for the
extension of an end-user account (user with a voice mailbox). Unity Connection also supports alternate extensions
per user.
The voicemail pilot number designates the directory number that users dial to access their voice messages. Unified CM
automatically dials the voice messaging number when users press the Messages button on their phone. The voicemail
pilot number can be an internal extension or a dedicated PSTN number.
Visual Voicemail allows user to access voicemail using the graphical interface on the IP phone. Users can view a list of
messages and play messages from the list. Users can also compose, reply to, forward, and delete messages. Each
voicemail message displays data including the date and time when the message was left, urgency level, and
message length.
For more information on Cisco Unity Connection, refer to the product documentation.
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express (CCX) enables organizations to provide powerful agent queuing and interactive
voice response (IVR) services to internal and external customers. These services enable customers to connect easily with
the right employees in an organization for sales inquiries or product support.
Recommended Deployment
Deploy two Unified CCX servers for high availability, with one active node and one standby node to handle failover in case
of component failure (Figure 18). Also configure a primary and a backup Cisco BE6000 server for the JTAPI interface of
the Telephony and Resource Manager-Contact Manager (RmCm) subsystems in Unified CCX.
Note: If full redundancy is not required, a single server may be deployed without loss of functionality.
Figure 18. Cisco Unified Contact Center Express Cluster