Datasheet

Cisco Preferred Architecture for
Midmarket Collaboration PAGE 31
Applications
Applications
In addition to the call processing and media resource components, the Cisco PA for Midmarket Collaboration includes the
following Cisco applications to enhance usability, functionality, and management (Figure 16):
•
Unity Connection to provide messaging
•
TelePresence Management Suite for conference scheduling and Collaboration Meeting Room (CMR) administration
•
Unified Contact Center Express (CCX) for customer care
•
Prime Collaboration Provisioning Standard for user and device provisioning
Figure 16. Architecture for Applications
Table 10 lists the roles of the application components in this architecture and the services they provide.
Table 10. Components for Applications
Module Component Description
Applications Cisco Unity Connection Provides unified messaging and voicemail services
Cisco TelePresence Management
Suite and extensions
Provides scheduling, web conferencing integration, and other advanced
video features
Cisco Unified Contact Center
Express (CCX)
Provides customer interaction and interactive voice response (IVR) services
Cisco Prime Collaboration
Provisioning Standard
Provides administrative functions (moves, adds, changes, and deletions) for
Cisco Unified Communications applications