Troubleshooting guide

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ATM and Layer 3 Switch Router Troubleshooting Guide

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Chapter 3 Initial Troubleshooting

Troubleshooting Hardware and Software Version Problems

FPGA config file information:

Bitgen date/time Sum File

100/03/02 19:14:49 7068 ../cidrFpga2/max/cidr_fpga.ttf

1999/04/15 18:46:32 36965 ../cubiFpga2/xil/cubi.bit

98/06/11 16:56:44 49904 /vob/cougar/custom/common/jtcfg/xil/jtcfg_r.bit

#End-Of-Header

Step 6 Verify the FunctionalVersion and #HardwareRequired fields to determine the FPGA version and the

hardware version required for the FPGA. Compare this with the hardware version using the show

hardware command output displayed in Step 2 and Step 4. If the FPGA version does not support the

hardware version, download a new FPGA image, upgrade the hardware, or both.

Finding the Image

Use the Hardware and Software Compatibility Matrix (found on Cisco.com) to determine the correct

IOS software image for your hardware configuration.

If you determine that you need to upgrade your IOS image, refer to the Cisco.com web page, and follow

these steps to find and download the image you need:

Step 1 Login to the Cisco.com; the window will change and display additional features.

Step 2 Under Service and Support, select Software Center.

Step 3 The Technical Assistance Center page is displayed. Under Tools, select IOS Upgrade Planner.

The Cisco IOS Upgrade Planner page provides greater flexibility to browse for your preferred software.

You can view all major releases, all platforms, and all software features from a single interface. Choosing

a platform, a maintenance release, or a software feature the planner automatically limits the other menu

choices, based on your selections until you arrive at your preferred software.

Step 4 In the Select Platform column, select either of the following:

–

“C8510M” (for Catalyst 8510 MSR platforms)

–

“C8540M” (for Catalyst 8540 MSR platforms)

–

“C8510C” (for Catalyst 8510 CSR platforms)

–

“C8540C” (for Catalyst 8540 CSR platforms)

Step 5 In the Select Release column, select the IOS software release you want to download.

Step 6 Read the requirements, and if your hardware configuration meets the requirements, click the agreement

button.

Step 7 Select the file to download to your switch router.

To upgrade the IOS image on your platform, continue with the following section.