Troubleshooting guide

3-8
ATM and Layer 3 Switch Router Troubleshooting Guide
OL-1969-01
Chapter 3 Initial Troubleshooting
Troubleshooting Hardware and Software Version Problems
Verifying Hardware and Software Versions
Display the hardware and software versions to ensure that they are the most recent. Very old hardware
and software versions (two or three versions back) can have caveats that have been fixed in more recent
versions. Use the following EXEC commands to display the version information:
To verify the hardware and software versions, use the following steps:
Step 1 Display the system software version:
Switch# show version
Cisco Internetwork Operating System Software
IOS (tm) L3 Switch/Router Software (C8540CSR-IN-M), Version 12.0(10)W5(18c)
Copyright (c) 1986-2000 by cisco Systems, Inc.
Compiled Sat 19-Aug-00 00:11 by integ
Image text-base: 0x60010930, data-base: 0x608CA000
ROM: System Bootstrap, Version 12.0(4.6)W5(13) RELEASE SOFTWARE
8540CSR uptime is 2 minutes
System restarted by reload
System image file is "slot0:cat8540c-in-mz.120-10.W5.18c.bin"
cisco C8540CSR (R5000) processor with 262144K/256K bytes of memory.
R5000 processor, Implementation 35, Revision 2.1 (512KB Level 2 Cache)
Last reset from power-on
1 Ethernet/IEEE 802.3 interface(s)
16 FastEthernet/IEEE 802.3 interface(s)
13 Gigabit Ethernet/IEEE 802.3z interface(s)
3 ATM network interface(s)
2 Packet over SONET network interface(s)
505K bytes of non-volatile configuration memory.
20480K bytes of Flash PCMCIA card at slot 0 (Sector size 128K).
16384K bytes of Flash internal SIMM (Sector size 256K).
Configuration register is 0x0
Step 2 Use the show hardware command to display the hardware revision levels.
Switch# show hardware
C8540 named Router, Date: 13:59:13 UTC Mon Jan 3 2000
Slot Ctrlr-Type Part No. Rev Ser No Mfg Date RMA No. Hw Vrs Tst EEP
---- ------------ ---------- -- -------- --------- -------- ------- --- ---
0/* K1 GIGETHERN 73-3324-03 A0 0336441Y Oct 13 99 0 3.4
1/* CMPM Card 73-3944-03 09 03445724 Nov 09 99 3.0
1/0 XPIF POS OC1 73-4462-01 09 034558YP Nov 09 99 1.1
2/* CMPM Card 73-3944-03 A0 04087BW8 Mar 22 00 0 3.0
2/0 XPIF POS OC1 73-4462-01 A0 04046NRQ Mar 22 00 0 2.0
2/1 XPIF GIGE PA 73-4167-05 A0 04097GRJ Mar 22 00 0 1.0
Command Purpose
show version Displays the software version information.
show hardware [detail] Displays detailed hardware information including
revision level and version.
show functional-image slot slot Displays functional image information.