Installation guide

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Release Notes for Cisco IOS Release 12.0(10)W5(18c) Feature Packs for the Cisco Catalyst 8500 CSR
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Obtaining Technical Assistance
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract
customers who need technical assistance with a Cisco product that is under warranty or covered by a
maintenance contract.
To display the TAC web site that includes links to technical support information and software upgrades
and for requesting TAC support, use www.cisco.com/techsupport.
To contact by e-mail, use one of the following:
In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers
and TAC e-mail addresses worldwide, consult the following web site:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
Software Configuration Tips on the Cisco Technical Assistance Center
Home Page
If you have a CCO log-in account, you can access the following URL, which contains links and tips on
configuring your Cisco products:
http://www.cisco.com/kobayashi/technotes/serv_tips.shtml
This URL is subject to change without notice. If it changes, point your Web browser to CCO, press
Login, and click on this path: Technical Assistance Center: Technical Tips.
The following sections are provided from the Technical Tips page:
• Access Dial Cookbook—Contains common configurations or recipes for configuring various
access routes and dial technologies.
• Field Notices—Notifies you of any critical issues regarding Cisco products and includes problem
descriptions, safety or security issues, and hardware defects.
• Frequently Asked Questions—Describes the most frequently asked technical questions about Cisco
hardware and software.
• Hardware—Provides technical tips related to specific hardware platforms.
• Hot Tips—Describes popular tips and hints gathered from the Cisco Technical Assistance Center
(TAC). Most of these documents are available from the TAC Fax-on-demand service. To reach
Fax-on-demand and receive documents at your fax machine from the United States, call
888 50-CISCO (888 502-4726). From other areas, call 650 596-4408.
• Internetworking Features—Lists tips on using Cisco IOS software features and services.
Language E-mail Address
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