Datasheet

Data Sheet
© 2011 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 3 of 13
Figure 3. Cisco Unified SRST Using Cisco 1861E
Cisco Unity Express
The optional embedded Cisco Unity Express helps enable voicemail, desktop messaging, Automated-Attendant,
interactive voice response (IVR), and TimeCardView services for increased customer service and rich employee
communications experiences. IVR enables integration of customer databases with the incoming calls. TimeCardView
is a time and attendance system that automatically tracks employees’ working hours and enables supervisors to
view real-time status of employees.
Cisco Unified CallConnectors for Desktop Applications
The Cisco 1861E Integrated Services Router integrates with common Windows desktop applications to give small
business owners access to productivity gains once available only to large businesses. With Cisco Unified
CallConnectors you can integrate your Cisco Unified IP Phones with common applications, including Microsoft
Outlook, Internet Explorer, Microsoft Dynamics CRM, or Salesforce.com CRM.