Specifications

Contents
vii
Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide for SCCP (version 3.0)
OL-4652-01
Debugging the Cisco ATA 186/188 Fax Services 7
Common Problems When Using IOS Gateways 7
Using prserv for Diagnosing Fax Problems 9
prserv Overview 9
Analyzing prserv Output for Fax Sessions 10
Using rtpcatch for Diagnosing Fax Problems 12
rtpcatch Overview 12
Example of rtpcatch 14
Analyzing rtpcatch Output for Fax Sessions 16
Using rtpcatch to Analyze Common Causes of Failure 18
rtpcatch Limitations 20
Upgrading the Cisco ATA Signaling Image 1
Upgrading the Signaling Image Via Cisco CallManager 2
Procedure for Upgrading all Cisco ATAs at Once 2
Procedure for Upgrading One Cisco ATA 3
Running the Executable 3
Procedure for Upgrading One Cisco ATA 3
Upgrading the Signaling Image Manually 4
Preliminary Steps 4
Running the Executable File 4
Upgrade Requirements 5
Syntax 5
Upgrade Procedure 6
Confirming a Successful Signaling Image Upgrade 6
Using a Web Browser 7
Using the Voice Configuration Menu 7
Troubleshooting 1
General Troubleshooting Tips 1
Symptoms and Actions 2
Installation and Upgrade Issues 3
Restarting the Cisco CallManager 4
Capturing Debugging Information 5
Using System Diagnostics 6
Local Tone Playout Reporting 10
Obtaining Network Status Prior to Getting IP Connectivity 11