Specifications

CHAPTER

8-1

Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide for SCCP (version 3.0)

OL-4652-01

Troubleshooting

This section describes troubleshooting information, how to analyze reporting information and statistics

for diagnostic purposes, and provides answers to frequently asked questions for the Cisco

ATA:

• General Troubleshooting Tips, page 8-1

• Symptoms and Actions, page 8-2

• Installation and Upgrade Issues, page 8-3

• Restarting the Cisco CallManager, page 8-4

• Capturing Debugging Information, page 8-5

• Using System Diagnostics, page 8-6

• Local Tone Playout Reporting, page 8-10

• Obtaining Network Status Prior to Getting IP Connectivity, page 8-11

• Obtaining Network Status After Getting IP Connectivity, page 8-12

• DHCP Status HTML Page, page 8-13

• Real-Time Transport Protocol (RTP) Statistics Reporting, page 8-13

• The nptcap Tool, page 8-14

• Frequently Asked Questions, page 8-14

• Contacting TAC, page 8-16

Note The term Cisco ATA is used throughout this manual to refer to both the Cisco ATA 186 and the

Cisco

ATA 188, unless differences between the Cisco ATA 186 and Cisco ATA 188 are explicitly

stated.

General Troubleshooting Tips

The suggestions in this section are general troubleshooting tips.

• Make sure that the DHCP server is operating correctly. Note that the function button blinks slowly

when the Cisco

ATA attempts to acquire the DHCP configuration.

• If the green activity LED is not flashing after you connect the Ethernet cable, make sure that both

the power cord and the Ethernet connection are secure.