Specifications

Table Of Contents
5-46
Cisco AS5800 Operations, Administration, Maintenance, and Provisioning Guide
DOC-7810814=
Chapter 5 Maintenance
Troubleshooting
General Configuration
Symptom
The NAS was working okay, then it does not do what is expected.
Possible Cause
Configuration changed, do "diff.".
Equipment failure (modem).
Telco line provision changed.
Symptom
Call does not authenticate.
Possible Cause
Incorrect AAA authentication.
Login/ppp authentication method not defined or not applied for dialer/group-async/virtual-template.
Misconfigured radius-server.
Symptom
Call connects and authenticates, but can not seem to get traffic across.
Possible Cause
Dialer-list not defined or not installed.
Route/data filter installed.
Modem is in retrain constantly.
Incoming connection became part of an existing MLP bundle because account is shared.
Symptom
User has idle-timer/session timer installed but never disconnects.
Possible Cause
Make sure correct timer is installed.
Multicast traffic/routing update is resetting idle-timers.