Quick Start Guide Cisco AS5350XM and Cisco AS5400XM Universal Gateways INCLUDING LICENSE AND WARRANTY 1 Cisco 90-Day Limited Hardware Warranty Terms 2 Documents, Equipment, and Tools 3 Install Chassis 4 Install Modules 5 Connect Cables 6 Power Up the Universal Gateway 7 Perform Initial Configuration 8 Slot Numbering 9 Obtaining Documentation 10 Documentation Feedback 11 Cisco Product Security Overview 12 Obtaining Technical Assistance 13 Obtaining Additional Publications and Information
1 Cisco 90-Day Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com. 1. Launch your browser, and go to this URL: http://www.cisco.
Product serial number Maintenance contract number 2 Documents, Equipment, and Tools User Documentation All of the documents described here are available online and on the Documentation DVD. To be sure of obtaining the latest information, you should access the online documentation. Note The information in this document applies to the Cisco AS5350XM and Cisco AS5400XM universal gateways. To access online user documentation: From Cisco.com at http://www.cisco.com, choose Technical Support & Documentation.
Command References The Cisco IOS software command references provide detailed information about each command. You can access these documents at Technical Support & Documentation > Product Support > Cisco IOS Software > Cisco IOS Software Release you are using > Command References. New Feature Documentation New feature documentation contains detailed information about new features introduced in specific Cisco IOS releases.
3 Install Chassis Note The information in this document applies to the Cisco AS5350XM and Cisco AS5400XM universal gateways. Safety Information For safety information you need to know before working on your Cisco universal gateway, see the Regulatory Compliance and Safety Information document that accompanied this device. Setting Up the Chassis You can install the chassis in a rack or set it on a desktop.
• When mounting a chassis in an open rack, ensure that the rack frame does not block the intake or exhaust ports. If the chassis is installed on slides, check the position of the chassis when it is seated in the rack. • Baffles can isolate exhaust air from intake air, which also helps to draw cooling air through the chassis. The best placement of the baffles depends on the airflow patterns in the rack, which can be found by experimenting with different configurations.
Installation in a Rack Install the chassis in the rack. Rack-mounting screws are not provided. Use two screws for each side (supplied with the rack). Installing the Cisco AS5350XM Universal Gateway in a Rack (19-Inch Rack) Figure 6 Installing the Cisco AS5400XM Universal Gateway in a Rack (19-Inch Rack) 29034 35659 Figure 5 Desktop Installation For desktop or shelf mounting, use the rubber “feet” shipped on a black adhesive strip with the chassis.
Caution Do not place anything on top of the universal gateway that weighs more than 10 lb (4.5 kg). Excessive weight on top could damage the chassis. Chassis Ground Connection You must connect the chassis to a reliable earth ground by using the ground lug (provided) and size AWG 6 (13 mm2) wire. To attach the chassis ground, follow these steps: Step 1 Strip one end of the ground wire to expose approximately 0.75 in. (20 mm) of conductor.
4 Install Modules Note The information in this document applies to the Cisco AS5350XM and Cisco AS5400XM universal gateways. Note The Cisco AS5350XM and Cisco AS5400XM universal gateways come with carrier cards and feature cards already installed. If you are not installing additional carrier cards or feature cards, proceed to the “Connect Cables” section on page 15.
Install the Carrier Card in the Cisco AS5400XM Universal Gateway 37161 Figure 10 Step 4 Align the captive screws with their holes, and seat the card completely. Step 5 Tighten the two captive screws to secure the carrier card to the chassis. (See Figure 11 and Figure 12.
Step 7 For AC-powered units, reconnect the AC power cord. For DC-powered units, reinstate power at the circuit breaker. For more information on the AC and DC power supplies, see the chassis installation guide. To access the chassis installation guide, see the “Documents, Equipment, and Tools” section on page 3. Step 8 Reconnect all interface cables.
Installing a Feature Card in a Cisco AS5400XM Universal Gateway 37165 Figure 15 Step 3 Align the captive screws with their holes, and seat the card completely. Step 4 Tighten the screws to secure the feature card to the chassis. (See Figure 16 and Figure 17.
Table 1 LEDs Feature Card LED State Description T1 or E1 feature card ACTIVITY (ACT) Fast flicker (green) The feature card is up and running. Slow flicker (green) The feature card is not yet fully functional. Green The feature card has passed initial power-up diagnostics tests and is operating normally. Yellow • The feature card is busied out, but there are active calls. Once all the calls are terminated the feature card will be powered off.
Table 1 LEDs (continued) Feature Card LED State Description CT3 feature card ACTIVITY (ACT) Fast flicker The feature card is up and running. Slow flicker The feature card is not yet fully functional. On (green) The feature card passed initial power-up diagnostics tests and is operating normally. OK/MAINT Yellow • The feature card is busied out, but there are active calls. Once all the calls are terminated the feature card will be powered off. • The feature card is not functioning correctly.
Table 1 LEDs (continued) Feature Card LED State Description Voice feature card ACTIVITY Green (blinking) There is call activity on the feature card. Off There is no activity on the feature card. Green The feature card passed initial power-up diagnostic tests and is operating normally. Yellow • The feature card is busied out, but there are active calls. Once all the calls are terminated the feature card will be powered off. OK/MAINT • The feature card is not functioning correctly.
WAN, LAN, and Voice Connections The following table summarizes the WAN, LAN, and voice connections.
Connecting the Cisco AS5400XM Universal Gateway to a Console Terminal 30845 Figure 19 Console port (RJ-45) PC (laptop) RJ-45-to-RJ-45 rollover cable RJ-45 Step 2 Configure your terminal or PC terminal emulation software for 9600 baud, 8 data bits, no parity, and 1 stop bit. To configure the console port, see the Cisco AS5350XM and Cisco AS5400XM Universal Gateways Software Configuration Guide.
Connect to an Ethernet Network Connect the universal gateway to an Ethernet network by using a straight-through RJ-45-to-RJ-45 Ethernet cable to connect the Gigabit Ethernet port to an Ethernet hub or Gigabit Ethernet switch. (See Figure 20 and Figure 21.
Connect to a WAN Warning The telecommunications lines must be disconnected 1) before unplugging the main power connector and/or 2) while the housing is open. Statement 89 Warning Hazardous network voltages are present in WAN ports regardless of whether power to the unit is OFF or ON. To avoid electric shock, use caution when working near WAN ports. When detaching cables, detach the end away from the unit first. Statement 1026 Warning To reduce the risk of fire, use only No.
Connecting an 8-Port Feature Card on the Cisco AS5350XM Universal Gateway to an RJ-45 Jack 6 7 P P 4 5 P P 2 3 P P 0 P P 1 56057 Figure 23 T1/E1 8 PRI connector Straight-through RJ-45-to-RJ-45 cable Connecting an 8-Port Feature Card on the Cisco AS5400XM Universal Gateway to an RJ-45 Jack 7 6 P P 4 5 P P 2 3 P P 1 P P 0 30848 Figure 24 RJ-45 jack T1/E1 8 PRI connector Straight-through RJ-45-to-RJ-45 cable Note 20 RJ-45 jack For other T1 cabling options, see the card
• Connect each E1/PRI port to an RJ-45 jack with a straight-through RJ-45-to-RJ-45 cable. (See Figure 25, Figure 26, and Figure 27.) Note If you choose a port with 75-ohm input impedance, use an RJ-45-to-75-ohm coaxial cable adapter and plug it into that port. Use software commands to choose a particular port and the line termination on that port. For information on software commands, see the Cisco AS5350XM and Cisco AS5400XM Universal Gateways Software Configuration Guide.
Connecting an 8-Port Feature Card on the Cisco AS5350XM Universal Gateway to an RJ-45 Jack 6 7 P P 4 5 P P 2 3 P P 1 P P 0 56058 Figure 26 T1/E1 8 PRI connector E1 cable Connecting an 8-Port Feature Card on the Cisco AS5400XM Universal Gateway to an RJ-45 Jack 6 7 P P 4 5 P P 2 3 P P 0 P P 1 30847 Figure 27 RJ-45 jack T1/E1 8 PRI connector E1 cable RJ-45 jack 22
• Connect each CT3 feature card to a T3 CSU/DSU with two 75-ohm BNC cables. (See Figure 28 and Figure 29.
• Connect a synchronous serial port to a modem or a CSU/DSU with a serial transition cable. (See Figure 30 and Figure 31.) Connecting a Serial Port on the Cisco AS5350XM Universal Gateway to a CSU/DSU 35675 Figure 30 Synchronous serial port (DB-26) Internet CSU/DSU or other DCE or DTE Serial transition cable EIA/TIA-232, EIA/TIA-449, EIA/TIA-530A, EIA/TIA-530, V.35, or X.
• Use a coaxial cable to connect a timing signal generator (TSG) to the building integrated timing supply (BITS) port. The BITS port is used for external clocking. (See Figure 32.) Connecting the Cisco AS5350XM and Cisco AS5400XM Universal Gateways to a TSG 35841 Figure 32 To timing signal generator Coaxial cable BITS port connector • Use a copper wire cable to connect to the alarm port.
Figure 33 Connecting an Alarm Device to the Cisco AS5350XM Universal Gateway To alarm device Cable ties Figure 34 #1 #3 #2 35967 Alarm port connector Connecting an Alarm Device to the Cisco AS5400XM Universal Gateway Cable ties #1 #3 #2 35145 Alarm port connector Step 4 Attach two cable ties to the chassis, and connect the wires to the cable ties. Step 5 Attach the alarm wires to the alarm device. Table 4 describes the alarm pinouts.
Connect AC Power To connect AC power, follow these steps: Step 1 Connect the black power cable to the receptacle on the power supply at the back of the universal gateway. (See Figure 35, Figure 36, and Figure 37.) Connecting the AC Power Cable to the Cisco AS5350XM Universal Gateway Single Power Supply 35678 Figure 35 Power switch If you are using the Cisco AS5350XM redundant power supply, use the special power cable that came with your universal gateway.
Figure 37 Connecting the AC Power Cables to the Cisco AS5400XM Universal Gateway 30851 Power switch Step 2 Connect the other end of the power cable to the electrical outlet. Step 3 If your universal gateway has a redundant power supply installed, repeat Step 1 and Step 2 for the second power supply. Connect DC Power Warning A readily accessible two-poled disconnect device must be incorporated in the fixed wiring.
Step 2 Note the orientation of the DC power supply. The power supply cord should have three wires: 48 VDC Return, –48 VDC, and a safety ground (green wire). (See Figure 38, Figure 39, and Figure 40.) Warning The illustration shows the DC power supply terminal block. Wire the DC power supply using the appropriate lugs at the wiring end, or with no lugs, as illustrated. The proper wiring sequence is ground to ground, positive to positive, and negative to negative.
Figure 39 Cisco AS5350XM Universal Gateway DC Power Supply Connections—Redundant Power Supply To DC source DC connector Power switch 82637 A- A+ B- B+ Ground Source A - NEG Source B - RTN Source A - RTN Source B - NEG Figure 40 Cisco AS5400XM Universal Gateway DC Power Supply Connections Mounting screws Terminal block J2 IN OK LEDs DC OTF On/off switch IN OK LEDs DC OTF Terminal block 146407 J1 Mounting screw Step 3 30 Strip 1/4 in. (0.
Note Step 4 Install the safety grounds (green wire) in the terminal block ground connectors and tighten the locking screws. Ensure that no bare wire is exposed. Note Step 5 Caution If you are installing a redundant power supply in the Cisco AS5350XM universal gateway, you should attach spade terminals of the appropriate size to the stripped ends of the ground and input wires.
Power-Up Procedure Perform this procedure to power up your Cisco universal gateway and verify that it goes through its initialization and self-test. When this is finished, the Cisco universal gateway is ready to configure. Note To view the boot sequence through a terminal session, you must have a console connection to the Cisco universal gateway before it powers up. To connect to the console, see the “Connect a Console Terminal” section on page 16. Step 1 Move the power switch to the ON position.
Last reset from IOS reload Manufacture Cookie Info: EEPROM Version 0x4, Board ID 0x4BD, Board Hardware Version 1.11, Item Number 800-6572289-01, Board Revision 02, Serial Number JAB082904P4. Processor 0x0, MAC Address badb.adba.d044 2 Gigabit Ethernet interfaces 6 Serial interfaces 648 terminal lines 1 Channelized T3 port 512K bytes of NVRAM.
Step 2 When the following message appears, enter no to configure all interfaces: Note Note that, if you enter yes, your system will not be configured correctly. Basic management setup configures only enough connectivity for management of the system. Extended setup will ask you to configure each interface on the system.
Configure Configure Configure Configure Vines? [no]: XNS? [no]: Apollo? [no]: bridging? [no]: Async lines accept incoming modems calls. If you will have users dialing in via modems, configure these lines.
Step 13 Enter yes to configure the Gigabit Ethernet 0/0 interface to connect the gateway to a LAN, and then respond to the remaining questions to configure the Fast Ethernet port: Do you want to configure GigabitEthernet0/0 interface? [no]: yes Configure IP on this interface? [no]: yes IP address for this interface: 172.22.50.10 Subnet mask for this interface [255.255.0.0] : 255.255.255.128 Class B network is 172.22.0.
Enter configuration commands, one per line. End with CNTL/Z. Router(config)# Step 6 Change the name of the gateway to a meaningful name: Router(config)# hostname Gateway Gateway(config)# Step 7 Create a secret password. This password provides access to privileged EXEC mode. Substitute your enable secret password for guessme. Gateway(config)# enable secret guessme Step 8 Enable password encryption.
! hostname Gateway ! enable secret 5 $1$60L4$X2JYOwoDc0.kqa1loO/w8/ . . . Step 2 Exit privileged EXEC mode and attempt to log in by using the new enable secret password. The show privilege command shows the current security privilege level. Gateway# exit Gateway con0 is now available Press RETURN to get started.
Caution After you have configured AAA security, all access will require a username and password. Make sure that your login name and password are working before you exit or reboot. If you are unable to get back into your universal gateway, see the password recovery instructions at the following URL: http://www.cisco.com/warp/public/474/pswdrec_as5300.shtml Gateway# login User Access Verification Username: admin Password: Gateway# Tip To save the gateway configuration, save it to NVRAM.
In this example: • Interface loopback 0—Identifies the universal gateway with a unique and stable IP address. One unique IP address from a common block of addresses is assigned to each device in the IP network. This technique makes security-filtering easy for the Network Operations Center (NOC). One Class C subnet used for device identification can support 254 distinct devices with unique loopback addresses. • Interface loopback 1—Hosts a pool of IP addresses for the remote nodes.
Step 4 Define the slot/port group range of the interface. The range that you specify depends on the number of asynchronous interfaces you have on your gateway. If your gateway has 108 asynchronous interfaces, you can specify group-range 1/1 1/107. Gateway(config-if)# group-range slot/port slot/port Building configuration... Gateway(config-if)# Step 5 Return to privileged EXEC mode: Gateway(config-if)# Ctrl-Z Gateway# Tip To save the gateway configuration, save it to NVRAM.
. Rcvd: 25762 packets, 1052214 bytes 0 format errors, 891 checksum errors, 0 overrun Sent: 8891 packets, 222264 bytes, 0 dropped Configuring a T1 or E1 Feature Card This section shows how to configure a T1 or E1 feature card. On a Cisco AS5350XM or Cisco AS5400XM universal gateway, you can allocate the available channels for channelized T1 and E1 in the following ways: • You can configure all channels to support ISDN PRI.
Step 5 Define the line code. • For the CT1 controller, use binary 8 zero substitution (B8ZS): Gateway(config-controller)# linecode b8zs • For the CE1 controller, use high-density bipolar 3 (HDB3): Gateway(config-controller)# linecode hdb3 Step 6 Return to privileged EXEC mode: Gateway(config-controller)# Ctrl-Z Gateway# Tip To save the gateway configuration, save it to NVRAM. See the “Saving Configuration Changes” section on page 60.
Step 1 Use the enable command and password to enter privileged EXEC mode. You are in privileged EXEC mode when the prompt changes to Gateway#. Gateway> enable Password: password Gateway# Step 2 Enter global configuration mode. You are in global configuration mode when the prompt changes to Gateway(config)#. Gateway# configure terminal Enter configuration commands, one per line. End with CNTL/Z.
0 C-bit Coding Violation, 0 P-bit Err Secs 0 P-bit Severely Err Secs, 0 Severely Err Framing Secs 0 Unavailable Secs, 0 Line Errored Secs 0 C-bit Errored Secs, 0 C-bit Severely Errored Secs Total Data (last 32 15 minute intervals): 0 Line Code Violations, 0 P-bit Coding Violation, 0 C-bit Coding Violation, 0 P-bit Err Secs, 0 P-bit Severely Err Secs, 0 Severely Err Framing Secs, 0 Unavailable Secs, 0 Line Errored Secs, 0 C-bit Errored Secs, 0 C-bit Severely Errored Secs Configuring ISDN PRI Channelized T1
Table 5 ISDN Switch Types Area Keyword Switch Type Australia primary-ts014 Australia PRI switches Europe primary-net5 European, New Zealand, and Asia ISDN PRI switches (covers the Euro-ISDN E-DSS1 signaling system and is European Telecommunication Standards Institute or ETSI-compliant) Japan primary-ntt Japanese ISDN PRI switches None none No switch defined North America primary-4ess AT&T 4ESS switch type for the United States primary-5ess AT&T 5ESS switch type for the United States pr
Note Step 6 For CE1 ISDN PRI—If you do not specify the time slots, the specified controller is configured for 30 B channels and 1 D channel. B channel numbers range from 1 to 31; channel 16 is the D channel for E1. Corresponding serial interface numbers range from 0 to 30. In commands, the D channel is interface serial slot/port:15—for example, interface serial 1/0:15. Return to privileged EXEC mode: Gateway(config-controller)# Ctrl-Z Gateway# Tip To save the gateway configuration, save it to NVRAM.
5 Slip Secs, 0 Fr Loss Secs, 1 Line Err Secs, 1 Degraded Mins 5 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs • Enter the show isdn status command to view layer status information: Gateway# show isdn status Global ISDN Switchtype = primary-5ess ISDN Serial1/0:1:23 interface dsl 0, interface ISDN Switchtype = primary-5ess Layer 1 Status: ACTIVE Layer 2 Status: TEI = 0, Ces = 1, SAPI = 0, State = MULTIPLE_FRAME_ESTABLISHED Layer 3 Status: 0 Active Layer 3 Call(s) Activated dsl 0 CCBs =
framing esf channel-group 20 timeslots 1-24 speed 64 ! controller T1 1/0:12 framing esf channel-group 20 timeslots ! controller T1 1/0:13 framing esf channel-group 20 timeslots ! controller T1 1/0:14 framing esf channel-group 20 timeslots ! controller T1 1/0:15 framing esf channel-group 20 timeslots 1-24 speed 64 1-24 speed 64 1-24 speed 64 1-24 speed 64 If you are having trouble, consider these possibilities: • If the Layer 1 Status is “Deactivated,” make sure that the cable connection is not loose or
Relationship of ISDN PRI Components for T1 Channel type Time slot number Virtual serial interface number B B B B • • • • • B B B D 1 2 3 4 • • • • • 21 22 23 24 S0:0 S0:1 S0:2 S0:3 • • • • • S0:20 S0:21 S0:22 S0:23 Note (data channel) (data channel) (data channel) (data channel) (data channel) (data channel) (data channel) (signaling channel) Logical contents of a PRI interface 35765 Figure 41 When you configure your CT1 controller for a Non-Facility Associated Signaling (NFAS) backup D channel
Step 6 Return to privileged EXEC mode: Gateway(config-if)# ctrl-z Gateway# Tip To save the gateway configuration, save it to NVRAM. See the “Saving Configuration Changes” section on page 60. Verifying D Channel Configuration To verify your D channel configuration, enter the show interface serial command and make sure that the line protocol is up and that you are using the correct IP interface. Also, make sure that excessive errors are not being reported.
Note For detailed information about the universal port and dial-only feature card CLI commands, see the Monitoring Voice and Fax Services on the Cisco AS5350 and Cisco AS5400 Universal Gateway document, which is available online at the following URL: http://www.cisco.com/en/US/products/sw/iosswrel/ps1839/products_feature_guide09186a0080080e60.
Note The modem speed 115200 bps and hardware flow control are the default settings for integrated modems. To configure the lines and ports to allow users to dial in to your network, follow these steps: Step 1 Use the enable command and password to enter privileged EXEC mode. You are in privileged EXEC mode when the prompt changes to Gateway#. Gateway> enable Password: password Gateway# Step 2 Enter global configuration mode.
SPE settings: ============== Country code configuration: default T1 (u Law) Polling interval: 8 secs.
• High complexity: up to 144 G.729, G.729b, G.723.1, GSMAMR-NB ports (AMR-NB supports a packetization period of 20 ms only) The voice feature card supports the following features: • Support for packetization periods for all codecs: 10 ms to 30 ms with configurable increments of the minimum defined by the codec, or 5 ms, whichever is greater. • Support for H.323, Session Initiation Protocol (SIP), and Media Gateway Control Protocol (MGCP) call control protocols.
To save the gateway configuration, save it to NVRAM. See the “Saving Configuration Changes” section on page 60. Tip Verifying the Firmware Upgrade To verify your firmware upgrade, use the show voice dsp version command. Gateway# show voice dsp version IOS-Bundled Default ========================== system:/bundled_fw_image Version ======= 4.4.5 Firmware-Type ============= c5510 On-Flash Dspware-Filename ========================= flash:dsp_c5510_flex.rbf flash:new_flex.rbf flash:big.
External Clock The TDM bus can be synchronized with an external clock source that can be used as an additional network reference. If no clocks are configured, the system uses a primary clock through a software-controlled default algorithm. If you want the external T1/E1 clock (through the BITS interface) as the primary clock source, you must configure it using the dial-tdm-clock priority CLI command; the external clock is never selected by default.
In the following example, a trunk clock from an 8 PRI CT1 feature card is set at priority 2 and uses slot 4 and ds1 port (controller) 6: Gateway(config)# dial-tdm-clock priority 2 4/6 Gateway(config)# exit In the following example, a trunk clock from a CT3 feature card is set at priority 2 and uses slot 1, ds3 port 0, and ds1 port 19: Gateway(config)# dial-tdm-clock priority 2 1/0:19 Gateway(config)# exit In the following example, the free-running clock is set at priority 3: Gateway(config)# dial-tdm-cloc
Trunk cards controllers clock health information -----------------------------------------------CT3 2 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 Slot Port Type 8 7 6 5 4 3 2 1 0 9 8 7 6 5 4 3 2 1 0 9 8 7 6 5 4 3 2 1 7 0 T3 G G G G G G G G G G G G G G G G G G G G G G G G G G G G CLOCK CHANGE HISTORY -------------------------CLOCK Event --------7/1 Signal recovered from LOS 7/8 Alarm Indication Signal (AIS) 7/1 Signal recovered from LOS Gateway# Time ---00:03:29 UTC Sat Jan 1 2000 11:27:48 UTC Fri Feb 25 2000 11:30
Source Slot Port DS3-Port Priority Status Trunk 2 0 NO 204 Good Trunk 2 1 NO 205 Good Trunk cards controllers clock health information Slot Type 7 6 5 4 3 2 1 0 2 T1 B B B B G G G G CLOCK CHANGE HISTORY CLOCK Event External Change in CLI configuration Gateway# State Default Default Time 23:27:25 UTC Tue Nov 30 1999 The most common cause of clock slip problems is an improperly set dial-tdm-clock priority parameter.
– Make routing and dialing transparent to the user. For example, avoid secondary dial tones from secondary switches, wherever possible. Configuration Tasks Once you have completed the tasks listed in the “Prerequisites” section on page 60, perform the following tasks: • Configure your IP network for real-time voice traffic. You need to have a well-engineered end-to-end network when running delay-sensitive applications such as VoIP.
8 Slot Numbering Feature card slot numbering starts from the system board and works up from left to right. Slot 0 is reserved for the system board. The feature card slots are numbered sequentially. Cisco AS5350XM Chassis Slot Numbers Slot 2 Slot 1 Slot 3 Cisco AS5400XM Chassis Slot Numbers 34977 Figure 43 Slot 0 36006 Figure 42 Slot 0 Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 Slot 6 Slot 7 9 Obtaining Documentation Cisco documentation and additional literature are available on Cisco.com.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL: http://www.cisco.com/go/marketplace/ Ordering Documentation Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL: http://www.cisco.com/go/marketplace/ Nonregistered Cisco.
Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT: • For Emergencies only — security-alert@cisco.com An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported.
Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer.
• iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL: http://www.cisco.
Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 European Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.cisco.com Tel: 31 0 20 357 1000 Fax: 31 0 20 357 1100 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.
