Specifications

4-66 Chapter 4: Collaboration
Ideal for Companies That Need These Features
Key Features
• View and control at application and desktop level—When providing support, customers can decide whether
they want to share a single application versus their entire desktop. This feature is very important from the
security perspective.
• Bring in subject matter experts easily and transfer the session or conference in others.
• Cisco WebEx Network Based Recording (NBR)—All support interactions can be recorded for auditing,
tracking, and security purposes. Both audio and visual support session details are recorded.
• Sign on to a client’s machine using firewall-friendly technology.
• Measure and improve support organization performance with detailed reporting.
• Performance, reliability, security, and 24-hour support—All Cisco WebEx support sessions run on the Cisco
WebEx Collaboration Cloud, which offers better than 99.99-percent reliability and provides exceptional
security. Information is never stored on our servers; we use 128-bit Secure Sockets Layer (SSL) and
Advanced Encryption Standard (AES) encryption.
• Remotely access and manage computers—Through the use of Cisco WebEx Remote Support and Cisco
WebEx Remote Access, you can remotely support and provide proactive support to computers anywhere is
the world through the Internet, without the need to access firewalls and open ports on the customer site.
• Cross-platform compatibility—You can support your customers on multiple platforms, Windows, Mac, Linux,
and UNIX.
• Integrate out-of-the-box with Salesforce.com and Remedy; application programming interfaces (APIs) are
available for other technologies.
For More Information
For more information about Cisco WebEx Support Center, visit: http://www.cisco.com/en/US/products/ps10412/index.html.
Cisco WebEx Connect is an enterprise-class, on-demand unified communications client that delivers
enterprise instant messaging, rich presence, and team spaces to bring people, data, and processes together.
WebEx Connect delivers this through software-as-a-service, meaning no hardware to deploy, no capital
expenditures and a much lower cost of maintenance and administration.
Ideal for Companies That Need These Features
Key Features
• One unified interface for business collaboration—Users can work with others as if they are in the same room,
allowing them to make informed decisions in real time using rich presence, enterprise IM, video, voice over IP
(VoIP), desktop sharing, and chat features. Integration with Cisco Unified Communications Solutions delivers
transparent communication and collaboration.
• Cross-company collaboration—Users can work closely with colleagues, partners, or customers inside and
outside your organization. They can create virtual team spaces where they can access shared assets
instantly from any computer, including documents, and persistent discussions,
• Dynamic end-user collaboration without giving up control—Administrators can add, update, or deactivate
users easily with batch functions and manage enterprise usage by creating any number of domains and
subdomains.
• Avoidance of added infrastructure—Speed deployment and reduce maintenance costs by taking advantage
of the Cisco WebEx Collaboration Cloud, a private global network that provides security, reliability, and
scalability on demand. There is no hardware to purchase, maintenance or upgrade costs, and no long
software deployment cycles.
• Security and accreditation—The Cisco WebEx Collaboration Cloud delivers data content security and uses
Secure Sockets Layer (SSL) and Advanced Encryption Standard (AES) encryption; the application is audited
against Sas 70-Type II.
Cisco WebEx Support
Center
• Ability to remotely deliver technical support as if onsite
• Reduced support time and cost with anywhere, secure access for the customer and the
support representative
• Software-as-a-service (SaaS) delivery model that allows them to deploy a remote support
solution over the web, eliminating the need for hardware and resources to maintain the
infrastructure
• Secure and reliable method to deliver technical support both inside and outside the firewall
Cisco WebEx Connect
Cisco WebEx Connect
• Unified communications and collaboration
• Rich presence and enterprise instant messaging