Specifications

Chapter 4: Collaboration 4-29
• One call queue and three directory search options allow the department administrators to quickly find call
destinations and effectively dispatch calls. These search options include last name, first name, and extension.
Cisco Unified Business Attendant Console
• This application supports a maximum of 500 Cisco Unified IP Phones and up to six operator clients per
attendant console system.
• Supports a powerful queuing engine to direct the calls to the operator and provides the operator several
monitoring features to help ensure that incoming calls are handled efficiently. Four directory search options
allow the operator to quickly find call destinations and quickly dispatch calls.
• Four directory search fields allow the operator to quickly find call destinations and quickly dispatch calls.
• For the operator who needs in-depth presence information, Cisco Unified Presence can be integrated with
the Cisco Unified Business Attendant Console.
Cisco Unified Enterprise Attendant Console
• Supports a maximum of 100,000 Cisco Unified IP Phones and up to 25 operator clients per attendant console
system
• Supports a powerful call queuing engine to direct the calls to the operator and provides the operator several
monitoring features to help ensure that incoming calls are handled efficiently
• Six directory search fields allow the operator to quickly find call destinations and quickly dispatch calls
• Utilities for installing, configuring and synchronizing the directory database simplify administration
• Integrates with Cisco Unified Presence Server to provide rules-based presence in support of multiple devices
and weighting per device (i.e., desk-based workers can weight their desk phone high and their mobile phone
low)
• Emergency mode switch enables redirection of calls in an emergency
• Night mode service based on time and day
• Supports both zoom text and JAWS screen reader for enhanced accessibility
Selected Part Numbers and Ordering Information
For More Information
For more information about Cisco Unified Attendant Consoles, visit: http://www.cisco.com/go/ac.
Cisco Emergency Responder enhances emergency calling from Cisco Unified Communications Manager. It
helps ensure that Cisco Unified Communications Manager sends emergency calls to the appropriate Public
Safety Answering Point (PSAP) and then helps the PSAP identify the caller’s location and, if necessary, return the
call.
Key Features
• Cisco Emergency Responder automatically tracks IP phone locations by their MAC or IP addresses,
eliminating the need for administrators to update location when an IP phone is relocated.
• Cisco Emergency Responder provides instructions to Cisco Unified Communications Manager to route
emergency calls to a public-switched-telephone-network (PSTN) gateway capable of reaching the
responsible Public Safety Answering Point (PSAP) for the caller’s location.
• Cisco Emergency Responder identifies the caller’s location to local exchange carriers (LECs) and PSAPs,
replacing the calling-party number associated with an emergency call with one that corresponds to the caller’s
CUD-ATT-CON
The Cisco Unified Department Attendant Console is ordered on a per-department
administrator (operator client) basis. A maximum of two department administrators are
supported per department with 150 IP phones. When ordering, the first client includes the
software license for the Cisco Unified Department Attendant Console server.
Ordering the Cisco Unified Department Attendant Consoles requires the use of the Cisco
Dynamic Configuration Tool. Input “CUD-ATT-CON=” on the Dynamic Configuration Tool to
begin the configuration, and then select from 1 to 10 Cisco Unified Department Attendant
Consoles.
CUB-ATT-CON
The Cisco Unified Business Attendant Console is ordered on a per-operator client basis.
Ordering the Cisco Unified Business Attendant Consoles requires the use of the Cisco
Dynamic Configuration Tool. Input “CUB-ATT-CON=” on the Dynamic Configuration Tool to
begin the configuration, and then select from 1 to 6 Cisco Unified Business Attendant
Consoles.
CUE-ATT-CON
The Cisco Unified Enterprise Attendant Console is ordered on a per-operator client basis.
Ordering the Cisco Unified Enterprise Attendant Console requires the use of the Cisco
Dynamic Configuration Tool. Input ‘CUE-ATT-CON=’ on the Dynamic Configuration Tool to
begin the configuration and then select from 1 to 25 Cisco Unified Enterprise Attendant
Consoles.
Cisco Emergency Responder