Chapter 4: Collaboration The Cisco collaboration portfolio consists of Cisco Unified Communications, Cisco TelePresence, and Cisco WebEx solutions and services, all of which use the network as the platform to help enable people to connect, communicate, and collaborate from any application, device, and workspace. This chapter includes the following three sub-chapters: Unified Communications, Video, and WebEx.
Cisco Unified Survivable Remote Site Telephony (SRST) Cisco Unified Survivable Remote Site Telephony (SRST) Software is a Cisco IOS 4–23 Software-based feature set that provides key backup telephony functions for the remote branch office if connectivity to the centrally-located Cisco Unified Communications Manager fails (that is, a WAN link is interrupted). During a WAN outage, the Cisco Unified SRST-enabled router provides robust telephony services (including off-net calls to 911).
Cisco Unified Presence • This standards-based platform collects information from multiple sources about user 4–35 availability and communications capabilities to provide rich presence status and facilitate presence-enabled communications with Cisco Unified Communications and other critical business applications. • It enables sharing of presence and IM with Cisco Unified Personal Communicator.
Cisco Mobile Supervisor A free application available from Apple Inc’s App Store. Cisco Mobile Supervisor is an 4–41 extension to the Cisco Supervisor Desktop (CSD) on a mobile device.
Cisco Unified Workspace Licensing Cisco Unified Workspace Licensing allows organizations to cost-effectively access a 4–48 wide range of Cisco Unified Communications applications and services in a costeffective, simple package. It includes client and server software, licensing, service and support, and software subscription on a per-user basis.
Cisco Physical Security For product information on Cisco Video Surveillance products, see Chapter 5, “Security”. See 5–1 Cisco Digital Media System For product information, see Chapter 7, “Video and Broadband Cable”. See 7–1 WebEx At-a-Glance Cisco WebEx Meeting Center Cisco WebEx Meeting Center allows business professionals to easily and reliably reach 4–64 across the web to collaborate and work, inside or outside their organization.
• This universal gateway offers best-in-class voice, fax, remote access, and session-border-control (SBC) services. • The gateway provides concurrent gateway and SBC operation. • This gateway includes the following feature cards: 4 or 8 T1/E1/Primary Rate Interface (PRI) feature cards (ISDN calls terminated on the card); one CT3 feature card; a 60- or 108-channel universal port feature card; and a 384-channel voice feature card. • This gateway has two 10/100/1000 autosensing Gigabit Ethernet LAN ports.
Virtual Private Networking IP Security (IPSec) and policy enforcement (RADIUS or TACACS+) L2TP, Layer 2 Forwarding (L2F), and generic routing encapsulation (GRE) tunnels Firewall security and intrusion detection QoS features (committed access rate [CIR], Random Early Detection [RED], IP Precedence, policy-based routing) Session Border Control H.323 to H.323 (including Cisco Unified Communications Manager); H.
• This gateway includes the following feature cards: 4 or 8 T1/E1/Primary Rate Interface (PRI) feature cards (ISDN calls terminated on the card); one CT3 feature card; a 60- or 108-channel universal port feature card; and a 384-channel voice feature card. • This gateway has two 10/100/1000 autosensing Gigabit Ethernet LAN ports. • This gateway has redundant 8-Mbps serial backhaul ports for Frame Relay, High-Level Data Link Control (HDLC) or Point-to-Point Protocol (PPP) WAN backhaul.
Voice and Fax Signaling Protocols H.323v2, H.323v3, H.323v4, SIP, MGCP 1.0, TGCP 1.0, Voice XML, Real-Time Streaming Protocol (RTSP), Extended Simple Mail Transfer Protocol (ESMTP); T.38 real-time fax relay; T.37 fax store and forward; Fax out (transmission) Group 3, standards EIA 2388 Class 2 and EIA 592 Class 2.0 at modulations V.33, V.17, V.29, V.27ter, V.21; ITU-T T.
• The gateway is interoperable with the Cisco Signaling System 7 (SS7) Interconnect for Voice Gateway (signaling gateway). • This gateway provides Stratum-3 clock support and 802.1Q/1p VLAN/Inter-Switch Link (ISL) support. • This gateway provides up to three chassis per rack (14RU chassis) and only 30A at 48V for 4 CT3 cards of high-complexity voice (11ma per voice channel, 12ma with route processor redundancy).
Modem Protocols Supported V.90 or V.92 standard supporting rates of 56000 to 28000 in 1333-bps increments; V.92 Modem on Hold and Quick Connect; V.44 Compression supporting increased throughput by more than 100 percent for Internet browsing; K56Flex at 56000 to 32000 in 2000-bps increments; ITU-T V34 Annex 12 at 33600 and 31200 bps; ITU-T V.34 at 28800, 26400, 24000, 21600, 19200, 16800, 14400, 12000, 9600, 7200, 4800, or 2400 bps; V.32bis 14400, 12000, 9600, 7200, 4800; V.32 9600, 4800; V.
Selected Part Numbers and Ordering Information FL-CUBE-25(=) Feature license applicable on any Cisco IOS Software platform for 25 simultaneous sessions FL-INTVVSRV-261X(=) Cisco 261x Integrated Voice Video License: IP-to-IP Gateway FL-INTVVSRV-2811(=) Cisco 2811 Integrated Voice Video License: IP-to-IP Gateway FL-INTVVSRV-3845(=) Cisco 3845 Integrated Voice Video License: IP-to-IP Gateway FL-GK-IPIP7200(=) Cisco 7200 IP-to-IP Gateway FL-INTVVSRV-5X(=) Cisco AS5350XM & AS5400XM Integrated Voice Vi
Ideal for Companies That Need These Features Cisco VG202 2-Port Analog • Skinny Client Control Protocol (SCCP), Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), or H.323 support for analog ports Phone Gateway • Cost-effective, desktop form factor with a fanless design, FXS interfaces for Cisco Unified Communications Manager Express (CME) or Cisco Unified Communications Manager applications Cisco VG224 24-Port Analog Phone Gateway • SCCP, MGCP, SIP, or H.
Cisco MCS 7828 The Cisco MCS 7828 is a more powerful variant of the Cisco MCS 7825 for use with Cisco Unified Communications Manager Business Edition. Depending on generation, it has a more powerful CPU, more memory, and more hard disk space than the Cisco MCS 7825, but is otherwise identical. Typical deployments are 500 users or less per server.
MCS-7845-I2-IPC2 / MCS-7845-I2-ESC1 / MCS-7845-I2-ESC2 / MCS-7845-I2-CCX1 CCX1/CCE2 Cisco Media Convergence Server 7845-I2 V02 For More Information For more information about the Cisco Media Convergence Server, visit: http://www.cisco.com/go/mcs and http://www.cisco.com/go/swonly. Cisco ATA Analog Telephone Adapter The Cisco ATA 186 Analog Telephone Adaptor brings analog telephones into the networked world.
For More Information For more information about the Cisco ATA analog telephone adapters, visit: http://www.cisco.com/en/US/products/hw/gatecont/ps514/index.html. Cisco Smart Business Communications System The Cisco Smart Business Communications System (SBCS) combines voice, data, video, fax, and wireless into a single, purpose-built platform.
Phones supported 521G, 521SG, 524G, 524SG, 7985G, 7975G, 7971G-GE, 7970G, 7965G, 7961G/GE, 7960G, 7945G, 7941G/GE, 7940G, 7912G, 7911G, 7905G, 7902G, 3911, wireless phone 7920, expansion module 7914, IP Conference station 7936, Cisco IP Communicator, Cisco Unified Video Advantage video telephony offering IOS Images 12.
• Early offer support with G.729 on Session Initiation Protocol (SIP) trunks provides the savings of lowbandwidth codecs. Key Features • Cisco Unified Communications Manager is installed on Cisco 7800 Series Media Convergence Server platforms and selected third-party servers. • Multiple Cisco Unified Communications Manager servers can be clustered and managed as a single entity.
New and Enhanced System • Abbreviated dialing enhancements Capabilities • Alternate automatic routing (AAR); Attenuation and gain adjustment per device (phone and gateway) • Automated bandwidth selection: auto route selection (ARS) • Codec support for automated bandwidth selection: G.711 (mu-law and a-law), G.722, G.722.1, G.723.1, G.728, G.
Cisco Unified Communications Manager Assistant Included with Cisco Unified Communications Manager, Cisco Unified Communications Manager Assistant provides the call-routing and call-management capabilities required in a manager or administrative assistant business environment while giving users a choice of phone devices that better fit their needs.
Telephony and voicemail feature limitations Cisco Unified Communications Manager Business Edition supports all the standard telephony features of Cisco Unified Communications Manager and voice-messaging features of Cisco Unity Connection except the following: • Call processing and voicemail redundancy • Distributed call processing—Cisco Unified Communications Manager Business Edition is supported only in the centralized call-processing model with Cisco Unified SRST.
IOS Images Version 3.3 supported with IOS 12.4 mainline; Version 3.4 with IOS 12.4(4)T; Version 4.0 with IOS 12.4(9)T, Version 4.1 with 12.4(15)T; Version 7.0 with 12.4(20)T. Version 7.1 with 12.4(24)T. Version 4.0 is the recommended release for most customers.
Included Included Cisco 880 Up to 4 Included Included Cisco 1861 Up to 15 FL-SRST-25 FL-SRST-25= Cisco 2801 Up to 25 phones FL-SRST-50 FL-SRST-50= Cisco 2821 Up to 50 phones FL-SRST-100 FL-SRST-100= Cisco 2851 Up to 100 phones FL-SRST-250 FL-SRST-250= Cisco 3845 Up to 250 phones *** *** Cisco 3845 Up to 730 phones FL-SRST-480 FL-SRST-480= Cisco Catalyst 6500 Communication Media Module Up to 336 phones** * The number of phones supported by SRST have been changed to multiples o
Selected Part Numbers and Ordering Information CP-3911 Cisco Unified SIP Phone 3911 For More Information For more information on the Cisco Unified SIP Phone 3900 Series, go to http://www.cisco.com/en/US/products/ps10326/index.html. Cisco Unified IP Phones 6900 Series The Cisco Unified IP Phone 6900 Series is a complementary addition to the Cisco Unified IP Phone portfolio for enterprises that includes the Cisco Unified IP Phone 3900 and IP Phone 7900 Series.
Signaling protocol SCCP SCCP SCCP Selected Part Numbers and Ordering Information CP-6921-C-K9= Cisco Unified IP Phone 6921, Charcoal, Standard Handset CP-6921-WL-K9= Cisco Unified IP Phone 6921, Arctic White, Slimline Handset CP-6941-CL-K9= Cisco Unified IP Phone 6941, Charcoal, Slimline Handset CP-6941-W-K9= Cisco Unified IP Phone 6941, Arctic White, Standard Handset CP-6961-C-K9= Cisco Unified IP Phone 6961, Charcoal, Standard Handset CP-6961-W-K9= Cisco Unified IP Phone 6961, Arctic White,
Wideband audio Limited Limited Limited No Yes iLBC support Yes Yes Yes No No “5-way” navigation cluster No No No No No XML application Yes Yes Yes No Yes Extension mobility Yes Yes Yes No Yes Video Advantage Camera support No Yes Yes No No Signaling protocol SCCP/SIP SCCP/SIP SCCP/SIP SCCP SCCP Feature 7940G 7942G 7945G 7960G 7962G Integral Switch 10/100 10/100 10/100/1000 10/100 10/100 Display Monochrome 5” 4-bit grayscale, 5” Digital, 16-bit graphic
Wideband audio Yes Yes No Yes iLBC support Yes Yes No Yes “5-way” navigation cluster Yes Yes Yes Yes XML application Yes Yes Yes Yes Extension mobility Yes Yes No Yes Video Advantage Camera support Yes Yes N/A No Signaling protocol SCCP/SIP SCCP/SIP SCCP SCCP Selected Part Numbers and Ordering Information CP-7985-NTSC Cisco Unified IP Phone 7985 CP-7971G Cisco Unified IP Phone 7975G CP-7965G Cisco Unified IP Phone 7965G CP-7962G Cisco Unified IP Phone 7962G CP-7960
• One call queue and three directory search options allow the department administrators to quickly find call destinations and effectively dispatch calls. These search options include last name, first name, and extension. Cisco Unified Business Attendant Console • This application supports a maximum of 500 Cisco Unified IP Phones and up to six operator clients per attendant console system.
• • • • location, eliminating the need to update the Automatic Location Information (ALI) database when an IP phone is relocated. Cisco Emergency Responder integrates with Intrado V9-1-1 service, centralizing and automating the initial administration of Emergency Location Identification Numbers (ELINs) and Emergency Response Locations (ERLs) for on-premises users, and facilitating emergency call completion with user-entered location information for off-premises users.
Key Features • Works with Cisco Unified Video Advantage: Cisco IP Communicator brings video telephony to the telecommuter’s and mobile worker’s communication experience. Available video is automatically displayed. • Easy to use: Cisco IP Communicator 7.
Cisco Unified Media Engine The Cisco Unified Media Engine is a software-only media server. It provides ready-to-use and sophisticated media processing capabilities for all applications built using the Cisco Unified Application Designer. Selected Part Number and Ordering Information Configuration and ordering of Cisco Unified Application Environment products can be complicated because of the arbitrary and highly variable nature of the application developed.
Cisco Unified MeetingPlace Express Cisco Unified MeetingPlace Express, part of the Cisco Unified Communications family of products, is an integrated voice, Web, and video conferencing solution that helps midsize organizations realize the cost savings and productivity benefits of deploying conferencing over internal networks. Cisco Unified MeetingPlace Express provides simple, powerful conferencing functions that are easy to deploy and manage.
Client Compatibility Microsoft Windows • Operating system—Windows 2000 Pro (SP2 or later), Windows 2000 Server Edition (SP2 or later), Windows 2000 Advanced Server (SP2 or later), Windows XP (SP1 or later) • , or Windows Vista (Business or Enterprise) • Browser—Internet Explorer 5.5 or later; Netscape 7.1 or later; Mozilla 1.6 or later; or Firefox 1.0.3 or later • Adobe Flash Player—8 or later Apple Macintosh • Operating system—Mac OS 9.2* or Mac OS 10.2 or later • Browser—Safari 1.1 or later; Netscape 7.
• Voice messages—Access secure Cisco Unity or Cisco Unity Connection encrypted voicemail messages— view, play back, sort, and delete messages—all from within the application. Selected Part Numbers and Ordering Information UPC-CLIENT-K9-PC Cisco Unified Personal Communicator UPC-CAMERAS-24= Cisco VT Camera II 24 Unit Bundle UPC7-K9-PC Cisco Unified Personal Communicator 7.0 UPC7-CLIENT-LIC Cisco Unified Personal Communicator 7.
Ideal for Companies That Need these Features Cisco UC Integration for Microsoft Office Communicator • Existing or prospective Cisco Unified Communications Manager customers with existing investments in Microsoft Office Communications Server (OCS) seeking to enable real-time UC experience from existing Microsoft Office Communicator presence & IM client.
Cisco Unity Express Cisco Unity Express provides integrated messaging, voicemail, Automated Attendant services, and optional interactive voice response (IVR) and time card services specifically for the small- and medium-sized office or branch office. The application is delivered on either a network module or advanced integration module, both of which are supported on a variety of voice-enabled integrated services routers.
Cisco Unity Unified Messaging Cisco Unity unified messaging is a reliable, secure, scalable, and full-featured unified messaging platform. Key Features • Access voice messages anytime from a variety of clients and devices: Email inbox, web browser, desk phone, instant messaging client, and mobile phones, including speech access on phones.
For More Information For more information about the Cisco Unified Messaging Gateway, visit: http://www.cisco.com/go/umg. Cisco Voice and Security Bundles Voice and security bundles are designed for enterprise branch offices, small and medium-sized businesses (SMBs), and managed network service providers seeking consolidated, easy-to-order, versatile, and costeffective solutions.
C2801- VSEC-CCME/K9 Cisco 2801 Voice Bundle with IOS Adv IP Services, PVDM2-8, FL-CCME (25 users), 128 MB Flash/256 MB DRAM Cisco Survivable Remote Site (SRST) Voice plus Security Bundles CISCO3845-SRST/K9 Cisco 3845 Voice Bundle with IOS Adv IP Services, PVDM2-64, FL-SRST (250 users), 128 MB Flash/512 MB DRAM CISCO2851-SRST/K9 Cisco 2851 Voice Bundle with IOS SP Services, PVDM2-48, FL-SRST (100 users), 128 MB Flash/256 MB DRAM CISCO2801-SRST/K9 Cisco 2801 Voice Bundle with IOS Adv IP Services, PVDM2
Selected Part Numbers and Ordering Information CUMC-K9-V3 Cisco Unified Mobile Communicator For More Information For more information about Cisco Unified Mobile Communicator, visit: http://www.cisco.com/en/US/products/ps7271/index.html. Cisco Unified Mobility Cisco Unified Mobility is a native application to Cisco Unified Communications Manager that streamlines communications and optimizes the communications experience with single number reach.
- The list of agents (along with their states) belonging to the selected CSQ • A list of agents (along with their states) belonging to a selected team • Color-coded indicators to identify whether a CSQ’s Calls in a Queue or Oldest Call in a Queue fields have exceeded user-configured thresholds. You can specify/change these threshold values at any time. For More Information For more information about the Cisco Mobile Supervisor, visit: http://www.cisco.
Selected Part Numbers and Ordering Information IPCE-BUNDLE Requires the purchase of one CCE Server license.
Selected Part Numbers and Ordering Information IPCX-70-STANDARD New 7.0 Standard deployment IPCX-70-ENHANCED New 7.0 Enhanced deployment IPCX-70-PREMIUM New 7.0 Premium deployment IPCX-70-STD-ADDON Add-ons to an existing 7.0 Standard deployment IPCX-70-ENH-ADDON Add-ons to an existing 7.0 Enhanced deployment IPCX-70-PRE-ADDON Add-ons to an existing 7.0 Premium deployment For More Information For more information about Cisco Unified Contact Center Express, visit: http://www.cisco.
conduct business in new and innovative ways–with or without a live agent. The Unified CVP solution offers a unique capability of providing the voice processing on Cisco integrated services routers and access servers, thus allowing the same self-service application to be deployed at a retail office or at large customer call centers, thus significantly reducing customers’ bandwidth usage.
Cisco Unified Intelligence Suite The Cisco Unified Intelligence Suite comprises two components: Intelligence Center and the Archiver data repository. The suite also includes advanced integration tools that help users evolve the platform into an enterprise-wide information portal. Intelligence Center is a web-based application that provides real-time and historical reporting in an easy-touse, wizard-based interface.
• Cisco Unified Intelligent Contact Management Enterprise gives customers the choice to interact through their phone, the web, voice over IP (VoIP), text chat, e-mail, or IM. • The solution provides centralized management control over customer contacts, allowing users to implement a single set of business rules that uniformly address customer needs independent of contact channel or resource location.
Cisco Unified Workspace Licensing Cisco Unified Workspace Licensing allows organizations to cost-effectively access a wide range of Cisco Unified Communications applications and services in a cost effective, simple package. It includes client and server software, licensing, service and support, and software subscription on a per-user basis.
Phone and call control License for one or unlimited number of Cisco IP phones per user One Call control Starting platform Cisco Unified Cisco Unified Cisco Unified Cisco Unified Communications Communications Communications Communications Manager Manager Manager Manager Business Edition Workspace Bundle User count Supported user counts 50–500 One 100+ One Unlimited 100+ 100+ Selected Part Numbers and Ordering Information Product Number Description UCSS Product Number Product Number LIC-UWL
UCSS-UNITY Cisco Unified Communications Software Subscription for Cisco Unity UCSS-UNITYCN Cisco Unified Communications Software Subscription for Cisco Unity Connection UCSS-MTPLACE Cisco Unified Communications Software Subscription for Cisco Unified MeetingPlace UCSS-MPE Cisco Unified Communications Software Subscription for Cisco Unified MeetingPlace Express and Cisco Unified MeetingPlace Express VT UCSS-CCE Cisco Unified Communications Software Subscription for Cisco Unified Contact Center Enter
not the technology. And thanks to the simplicity and reliability of this solution, you can focus your IT resources on strategic projects instead of operational tasks. The Cisco TelePresence solution delivers the industry’s leading in-room experience, so users can conduct business as easily and naturally as in person, but more cost-effectively.
Physical dimensions (H x W x D) Minimum room dimensions: 8 x 6 x 8 feet • Table top: Height 3'0.5", Width 3'2", Depth 1'4.5"; Base width 2'7.5", Base depth 1'4.5" • Freestanding pedestal: Height 5'6.5", Width 3'2"; Base width 2'9", Base depth 2'1" • Wall mounted pedestal: Height 5'6.5", Width 3'2"; Base width 2'9", Base depth 1'1.5" • Wall mounted: Height 2'6", Width 3'2" Weight 230 lb with pedestal; 65 lb without pedestal and CODEC Power 350W (3 Amps @ 120V to 1.
Cisco TelePresence System 1000 The Cisco TelePresence System 1000 is ideal for small group or one-on-one meetings around the “virtual table”. Two Cisco TelePresence System 1000 endpoints in a single meeting create a virtual table for up to 4 participants.
Selected Part Numbers and Ordering Information CTS-1000 Cisco TelePresence System 1000 Power Cords Select the appropriate power cord option to plug into the wall outlets in the country where the TelePresence system will be deployed. Lighting Fixtures Select the appropriate system lighting fixture based on the region where the TelePresence system will be deployed. Special lighting fixtures are required for Europe and Japan.
Resolution 1920 x 1080 Native Audio standards G.711 and AAC-LD (22 kHz) Audio features Cisco Dynamic Echo Cancellation Cisco TelePresence highdefinition camera • • • • • H.264 interoperability Using Common Intermediate Format (CIF) and G.
Video and Audio Specifications Bandwidth consumption 3-9 Mbps (720p) or 9-12 Mbps (1080p) for IP QoS connections recommended; on average, a Cisco TelePresence System 3000 uses 6-8 Mbps (1080p) Video standards H.264 Frame rates 30 frames per second using H.
The Cisco TelePresence 3200 is ideal for large group meetings with many participants in a single location, connecting to other satellite groups in remote locations. It provides an equal seat at the table for participants for applications such as operations reviews, status update meetings, quarterly meetings with clients or partners, executive presentations, or meetings requiring staff to be present.
Selected Part Numbers and Ordering Information Power Cords Select the appropriate power cord option to plug into the wall outlets in the country where the TelePresence system will be deployed. Laptop Connectivity Modules Select the appropriate connectivity modules based on the country where the TelePresence system will be deployed. These modules allow participants to plug their laptop PC’s or other portable electronic devices into power outlets integrated into the system table legs.
3.License required. Based on number of Cisco TelePresence systems under management. For More Information For more information about the Cisco TelePresence System, visit: http://www.cisco.com/go/telepresence. Cisco TelePresence Multipoint Switch Easily and reliably include three or more locations in a single meeting with the Cisco TelePresence Multipoint Switch.
Concurrent meetings The total capacity of CTMS is 48 simultaneous video streams, with each plasma display representing one video stream. This capacity can be divided into any number of meetings. For example, with three Cisco TelePresence System 1000 endpoints per meeting, the switch supports 16 concurrent meetings. The maximum number of concurrent meetings (with at least 2 Cisco TelePresence System 500 or Cisco TelePresence System 1000 endpoints) is 24.
• Multiresolution recording • Synchronized data recording • Security Specifications Feature Cisco TelePresence Recording Server Product compatibility Cisco TelePresence Version 1.5.1 or later Software compatibility Cisco TelePresence System Software Version 1.5.1 or later Call signaling Session Initiation Protocol (SIP) trunk with Cisco® Unified Communications Manager Version 7.
Cisco TelePresence Services Critical to delivering the innovative Cisco TelePresence experience are integrated services delivered by our certified partners and Cisco. Designed specifically for multi-site organizations, these services accelerate a successful deployment and deliver a high-quality, reliable, “in-person” Cisco TelePresence experience. For More Information For more information on Cisco TelePresence Services, visit: http://www.cisco.com/go/telepresenceservices.
• High-definition (HD) conferencing—The Cisco Unified Videoconferencing 3545 System fully supports standards-based HD video conferencing endpoints. • High-quality standard-definition video conferencing—Because every port has dedicated audio and video encoders, standard-definition (SD) endpoints can connect to any conference, at any supported bit rate, with any supported audio or video codec, at any supported SD resolution, and with any screen layout.
WebEx Cisco WebEx Meeting Center Cisco WebEx Meeting Center allows business professionals to easily and reliably reach across the web to collaborate and work, inside or outside their organization. The solution increases the reach, speed, and costeffectiveness of business through media-rich web-based meetings that enable multiple parties to conduct business meetings online—regardless of where they might be.
• Provide remote learners with hands-on access to software training with Cisco WebEx Hands-On Labs. Accelerate the roll-out of software applications by providing students with access to remote lab computers for hands-on training through the Internet. • Assess the understanding and ability of your learners to apply your training with the integrated Cisco WebEx Testing Engine. Deliver tests before, after, or during live training sessions, and integrate with LMS systems.
Ideal for Companies That Need These Features Cisco WebEx Support Center • Ability to remotely deliver technical support as if onsite • Reduced support time and cost with anywhere, secure access for the customer and the support representative • Software-as-a-service (SaaS) delivery model that allows them to deploy a remote support solution over the web, eliminating the need for hardware and resources to maintain the infrastructure • Secure and reliable method to deliver technical support both inside and out
For More Information For more information about Cisco WebEx Connect, visit: http://www.webex.com/enterprise/webex-connect.html. Cisco WebEx Advanced Services Cisco WebEx Customer Advocacy offers a wide range of advanced services that can help customers reach and exceed their collaboration objectives.
4-68 Chapter 4: Collaboration
