QuickSpecs

environment support solution covers servers, operating systems, hypervisors, storage, and SANs. We
provide rapid response to incidents, addressed 24x7x365 through HP's advanced solution center support
plus proactive reports for problem prevention. Choose from an extensive menu of HP Proactive Select
event and technical services, such as onsite firmware upgrades, health checks, assessments, and
education.
Basic care-Maintain storage with basic recommended support levels : HP Support Plus 24 with 10
Proactive Select service credits per year - This support service is designed for environments where
proactive help from HP is not required. HP provides 24x7 hardware and software support onsite, including
third-party support with a maximum 4-hour onsite response. We also provide cost-saving software
updates and monitor ongoing operations through the latest remote tools. Choose from an extensive menu
of HP Proactive Select event and technical services, such as onsite firmware upgrades, health checks,
assessments, and education.
Installation Implement right from the start: Support that's included whatever levels of care you select -HP MSA
Storage Installation and Startup Service - HP installs, tests, and configures your tape hardware and
software onsite. We deliver a tailored storage deployment, properly integrated into your environment.
Additional services to
meet your needs
HP Data Migration Services -HP expertise and tools help you migrate data across your data center or
around the globe. Take the burden of migration off your shoulders and put it in the capable hands of
expert HP storage migration consultants. Our proven approach helps orchestrate the complete data
migration and consolidation process while maintaining consistent data availability during the transfer
process.
HP Proactive Select -HP Proactive Select is a flexible way to purchase services to fit your particular
environment or situation. Working with an HP Account Support Manager, you select a package of services
in the form of services credits that include proactive services spanning many technologies and processes,
such as onsite firmware upgrades, health checks, assessments, and education. You tailor the service
delivery to improve time to production, optimize performance, or build in continuous improvements.
For more information Only HP brings together deep expertise, proactive and business critical support and a strong partner
network-plus, a full set of infrastructure services designed to power a Converged Infrastructure.
To learn more on HP Storage Services, please contact your HP sales representative or HP Authorized
Channel Partner
HP Care Pack Services are sold by HP and HP Authorized Service Partners:
Services for customers purchasing from HP or an enterprise reseller are quoted using HP
order configuration tools.
Customers purchasing from a commercial reseller can find HP Care Pack Services at
www.hp.com/go/lookuptool
QuickSpecs
HP MSA P2000 G3 Modular Smart Array Systems
Service and Support, HP Care Pack, and Warranty Information
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